sign in problem

I have tried numerous times to sign in to https://property.onesite.realpage.com/welcomehome?siteId=3315521#url=%23login website. I always get a response of invalid username or password. I went to the leasing office and was able to sign in on their computer but not mine.

I have tried changing my user name twice and my password 3 times. Nothing works. I am using windows 10.

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Answer

A. User

Hi,

Thank you for contacting Microsoft Community.

I understand that you are facing the issue on login.

I will certainly help you with this.

As per the description, you mentioned that you are using Windows 10 and Internet Explorer 11 is the default version in Windows 10, I would suggest you to go through the below methods:

Method 1: Try to disable the add-ons:

Press Windows key+R
Type iexplore –extoff and press enter.
It will disable the add-ons.

Method 2: Try to reset Internet Explorer:

http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11

Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer isn't reversible, and all previous settings are lost after reset.

I hope this helps. Please post back with the status of the issue and we will be glad to assist you further.

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