Realtek PCIe GBE Family Controller - fixed!

Any plans to fix the driver issues with Realtek PCIe GBE Family Controllers?

Looks like there are lots of people having issue with the Realtek GBE drivers.

Just found the post below and it fix my issue:

If you have unsupported VPN software installed on Windows 8.1 when you upgrade, you may encounter this problem.  We are currently working on a fix.  To check if this is causing your networking issue:

  1. Right-click the Start button and select Command Prompt (Admin).

  2. Type the following command in the window and hit Enter:

    netcfg –s n

  3. This will show a list of networking protocols, drivers and services.  Check to see if DNI_DNE is listed in the output.  If it is, this problem applies to you.

  4. If DNI_DNE is present, in the same command prompt window, type the following commands to resolve the problem:

    reg delete HKCR\CLSID\{988248f3-a1ad-49bf-9170-676cbbc36ba3} /va /f

    netcfg -v -u dni_dne

  5. If you receive the error 0x80004002 after running this fix, either the register key was not deleted or the key that needs to be deleted is slightly different.  Open Regedit and navigate to the key: HKEY_CLASSES_ROOT\CLSID\{988248f3-a1ad-49bf-9170-676cbbc36ba3}.  Delete it if it still exists.  If it is not present and you still received this error, please reply to the post.  We may contact you to help identify the cause of this error.

If this resolves your issue, in order to use your VPN, you will need to contact the manufacturer of the VPN software to obtain a version that is supported for use on Windows 10.

Please be aware that there are many possible reasons that a wireless network might not be available.  If this does not resolve your issue, make sure you’ve tried the general troubleshooting steps provide in Why can't I get online?

Any plans to fix the driver issues with Realtek PCIe GBE Family Controllers?

Looks like there are lots of people having issue with the Realtek GBE drivers.

My laptop is totally trashed and I can't roll back after trying too many attempts to install drivers.

I am not going to install windows 10 on any other computer I have.

Just about everyone has a Realtek network or sound card.

Whenever win10 dose an install, upgrade or update it likes to set many hardware devices power management settings.

If you can get to device manager, open the properties of the network card , turn off power management,

check the advanced tab,if you do not have ipv6 network disable it (3 things listed),WOL & link speed set to the higher number first.

I have the adapter on two computers, one win10 pro and had to set the adapter this way to get it to work and not shut off periodically.  

 

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Tried all this. I am not having the periodic shut off issue.

Windows thinks the network cards do not exist period.

All the drivers are reporting that they are working properly and that there are no conflicts too.

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My Toshiba Netbook has a network card as you stated and it works well. Have you been to the Realtek website for drivers?

Windows 10 Pro - Start10 - part of a local network which is a '3rd party optimizer-free' zone..

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Just found this and it fix my issue:

If you have unsupported VPN software installed on Windows 8.1 when you upgrade, you may encounter this problem.  We are currently working on a fix.  To check if this is causing your networking issue:

 

  1. Right-click the Start button and select Command Prompt (Admin).

  2. Type the following command in the window and hit Enter:

     

    netcfg –s n

     

  3. This will show a list of networking protocols, drivers and services.  Check to see if DNI_DNE is listed in the output.  If it is, this problem applies to you.

     

  4. If DNI_DNE is present, in the same command prompt window, type the following commands to resolve the problem:

     

    reg delete HKCR\CLSID\{988248f3-a1ad-49bf-9170-676cbbc36ba3} /va /f

    netcfg -v -u dni_dne

     

  5. If you receive the error 0x80004002 after running this fix, either the register key was not deleted or the key that needs to be deleted is slightly different.  Open Regedit and navigate to the key: HKEY_CLASSES_ROOT\CLSID\{988248f3-a1ad-49bf-9170-676cbbc36ba3}.  Delete it if it still exists.  If it is not present and you still received this error, please reply to the post.  We may contact you to help identify the cause of this error.

     

If this resolves your issue, in order to use your VPN, you will need to contact the manufacturer of the VPN software to obtain a version that is supported for use on Windows 10.

 

Please be aware that there are many possible reasons that a wireless network might not be available.  If this does not resolve your issue, make sure you’ve tried the general troubleshooting steps provide in Why can't I get online?

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I had the problem with the audio driver, I re-installed the driver and it worked.

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Marking this question with "fixed!" seems a bit premature...

You describe a fix for windows 8.1 - I have the same problem with Windows 7. I can not update to 10 because "there are no supported network devices"

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A few more comments:

I do not think this is specific to 8.1, should be the same procedure for 7 too.

I had to uninstall cisco VPN client too.

My laptop never showed the DNI_DNE protocol in the command window.

However, I did have the registry key: {988248f3-a1ad-49bf-9170-676cbbc36ba3} 

Just use regedit, search for 988248f3-a1ad-49bf-9170-676cbbc36ba3.

If it exists, delete the key and sub entries.

In an admin command prompt run:

                 netcfg -v -u dni_dne

.

I installed Windows 10 on 4 machines (with RealTek drivers), all work fine.

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Thanks Mike..
In win 7 I ran
netcfg /s n
to get the list... I did not see any reference to DNI_DNE

nor did I find the key in the registry...
I see an entry: AgileVPN based VPN - maybe thats my problem...

Anyway good to hear you get working updates/installs with the Realtek  drivers., so probably mine will work eventually too. Tis is my main production machine, so I will postpone the update for a few months anyway :-) 

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Same problem after upgrading from Windows 7 - no adapter. HP pavilion desktop computer.

I took the clues and went into BIOS and "disabled" LAN settings, while ensuring everything else was in the default setting. Booting up resulted in the same no adapter outcome.

After shutting down I accessed BIOS again and reset the LAN to "enabled" and continued to boot up.

SUCCESS! The Realtek adapter miraculously re-apppeared and I regained internet access.

I would appear that cycling the LAN BIOS settings was effective.

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Last updated July 10, 2020 Views 14,934 Applies to: