problems with Intel 4965agn wifi card - Windows 10 Pro

I recently upgraded from Windows 7 Pro to Windows 10 Pro. Sony Vaio VGN-FZ290 laptop. The machine went through the Microsoft testing OK prior to the update. After update I am getting periodic blue screens with error "IRQL_NOT_LESS_THAN_OR_EQ..."

Also, now am unable to access network drives from this computer. I receive error message for this that "one or more network protocols is missing from this computer."

I have tried all suggested fixes for these problems already on the forum. I believe the problem is the driver for the Intel WiFi card 4965agn.  There is no Windows 8.1 or Windows 10 driver for this card that I can find.

Anyone have any other suggestions?  Thank you!

Hi Njwhite,  

 

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently. Let me help you in resolving the issue.

I would appreciate if you can provide us the following information to help us understand the issue better.

  • After upgrading to Windows 10, did you update all the drivers?
  • Did you install all the pending windows updates?
  • Are you using any third party anti-virus software?
  • Are you able to get to the desktop screen?

IRQL_NOT_LESS_OR_EQUAL, this error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version.

Unplug all external devices like printer, flash drive, scanner etc., (except mouse and keyboard) connected to the computer and restart the system to get to the desktop screen. Once you are on the desktop screen ensure to install any pending updates and also update all device drivers from Device Manager. Do remember to restart the computer once this is done.

You may refer to the below article on how to update the drivers in Windows 10.

http://windows.microsoft.com/en-in/windows-10/how-to-update-drivers

You may install all the pending updates and check if it helps.

Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

Reference: Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors 

The error "one or more network protocols are missing on this computer" might occur if the drivers are corrupted, incompatible and outdated.

If you can't connect to a network, there might be a problem with your network adapter, the piece of hardware that makes it possible for your PC to connect to a network.

I suggest you to run these networking commands in a command prompt window and check if it resolves the issue.

1. Right click on Start and select Command Prompt (Admin).

2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your

    connection problem:

Type netsh winsock reset and press Enter.

Type netsh int ip reset and press Enter.

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.

Type ipconfig /flushdns and press Enter.

Hope the information helps. Keep us posted on Windows related queries and we will be happy to assist you further.

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Here are the answers to the questions you asked;

1. Yes, I did update the drivers and I have Windows set to automatically update drivers.

2. I have installed all updates available for my computer.

3. I am not using any third party security software. Malwarebytes is resident on the machine but runs only when I start a scan manually. It does appear, however, that both the old (windows 7) and new (Windows 10) security softwares are present on my machine and I had to manually shut off the Windows 7 product.

4. I am able to get to the desktop screen. The machine functions normally except for the two problems I enumerated here; intermittent blue screen error and inability to connect to network drives or share information across the network.

It appears from numerous Bing searches that there are many people having trouble due to the lack of a Windows 10 driver for the 4965agn laptop network card. I suspect this is the root of my problem and am hoping for a fix from you.

Sincere thanks,

Nick

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Thank you for your suggestions. Unfortunately, my situation has not improved at all. I am still unable to reach network drives and I am still getting the periodic, random blue screens.

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I had the same issue today with two X300 Thinkpads.

The solution which worked for me is to disable the 802.11n mode & the power management option on the 4965AGN WIFI adapter.

See:  http://www.tomshardware.com/forum/id-2792483/intel-wireless-wifi-link-4965agn.html

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I recently upgraded from Windows 7 Pro to Windows 10 Pro. Sony Vaio VGN-FZ290 laptop. The machine went through the Microsoft testing OK prior to the update. After update I am getting periodic blue screens with error "IRQL_NOT_LESS_THAN_OR_EQ..."

Also, now am unable to access network drives from this computer. I receive error message for this that "one or more network protocols is missing from this computer."

I have tried all suggested fixes for these problems already on the forum. I believe the problem is the driver for the Intel WiFi card 4965agn.  There is no Windows 8.1 or Windows 10 driver for this card that I can find.

Anyone have any other suggestions?  Thank you!

 

Only fix is to use old Vista drivers : -

Available from Fujitsu, search for

"Fujitsu Vista Intel Wireless WiFi Link 4965AGN & PRO Wireless 3945ABG"

or

  "FTS_IntelWirelessWiFiLink4965AGNPROWireless_115032Vista_1016927.zip"

Thats it, no compatibility mode needed. Keep a copy.

Need to block the auto update of the driver or you will wake up to find the later failing Microsoft Intel driver (they all fail win 10, win 7 and win 8, both Intel and Microsoft).

Search for

"How to stop Windows 10 from automatically updating device drivers"

Hundred hours, hundred crashes for hundreds of people, on that one.  Great job. Planet could have spent that time doing something useful like curing Malaria.

Martin

 

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Last updated April 14, 2021 Views 23,443 Applies to: