Personalized settings (not responding) after installing cumulative updates

Hi all,

On the last two cumulative updates I am facing the following issue: the update installs OK, asks to reboot, after that entering credentials on the lock screen resulting in a white window on black background with a title Peronalized settings (not responding).

I have a the Downloads folder's location set to my NAS. I can see in the task manager that explorer.exe is communicating with the NAS on port 445 with about 4-5Mbps. Forcing a reboot does not help, nor the sfc/scannow or the usual dism command. Last time I decided to leave the PC alone, after more than 1 hour I have returned and found my dekstop loaded up correctly. The issue didn't come back until today, when the latest cumulative update was installed. What I did this time is opening control panel, network and sharing settings, and disabling my ethernet adapter from there - my desktop loaded right away.

So, after installing a cumulative update there seems to be some kind of issue with explorer trying to fetch a network resource.

As you can see I have a workaround, but still this is abnormal so I wanted to report. In case you need any logs or event viewer entries, just let me know.

***Post moved by the moderator to the appropriate forum category.*** 

 
Question Info

Last updated August 16, 2018 Views 86,309 Applies to:
Answer

The error message: “Personalized settings (not responding)” that you are getting has a big possibility of being related to the Windows Explorer not starting up properly. As you may already know, when your device detects that you have a network-attached storage (NAS) on your computer, Windows Explorer crashes. It is evident that this may be caused by the most recent updates that were applied on your computer. Therefore, it is highly recommended that you delete the key for Windows Desktop Update and restart Windows Explorer, Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4340}. This way, the registry for the Windows Desktop Update should be rebuilt and no longer cause any crashes or error messages. You may follow the steps that were previously provided on this thread for reference.

Keep us updated with the result.

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Answer

Hi Bea,

Your frustration is definitely understandable. Updates are meant to improve your experience with Windows 10, not diminish it. However, such instances are somewhat unavoidable due to the vast complexity of computers.

With this, we'd like to ask if you still want help regarding your concern. If yes, here are instructions for performing the exact steps we would need to do:

1) In Cortana's search box, type regedit. Right-click on the result and choose Run as administrator.

2) Here, you would need to follow the folder in this sequence:

3) The very last file is the one you would want to delete. The folder's name is different because we are on a different version, but nonetheless, it would be the last one you have to delete.

Once done, you should be good to go. If not, let us know and we'll continue helping you.

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