Hi Kevin,
My name is Jocelyn, an independent advisor happy to help you.
Did you try to boot into Safe mode?
To boot your computer in Safe mode:
Press the Shift key and don’t release, and click the Power icon at the bottom-right and choose Restart.
After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
After your PC restarts, you'll see a list of options. Select 4 or press F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or press F5 for Safe Mode with Networking.
Check if you login with your pin/password and then reset your PIN:
1. Open Settings.
2. Click on Accounts.
3. Click on Sign-in options.
4. Under the PIN section, click I forgot my PIN.
5. Verify your password and hit OK.
6. On the next screen, create a new PIN and follow the on-screen instructions.
7. Restart your PC and check if you can log in with the new PIN.
I hope this helps you.
Best,
Jocelyn
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