Help!!! HP desktop stuck on lock screen

I have a HP desktop , and It is stuck on the lock screen with no date time or anything like that. 

I've tried turning the screen off, but it is stuck on the lock screen.

I can only see the arrow for the mouse.

I am really worried that I will have to reset the desktop, meaning all of my files are deleted.

Although a good amount of files are safe 

Could someone help me solve this problem , as smoothly as possible please???????

Without having to delete data

Thank you

Hi Elle

Press and hold the power button on your PC for 5 - 10 seconds to perform a had shut down

Then start your PC to see if it boots normally to the login screen . . .

If not:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot to the login screen . . .

Go to Troubleshoot - Advanced Option - Startup Repair
See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore
Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart
Upon restart, press 4 to enter Safe Mode
Once in Safe Mode, backup your data if you do not already have a backup
Open Device Manager and check to make sure all your Drivers are up to date
Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC
Choose to keep your files and apps, just your files or to keep nothing
Then start the Reset
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hello Elle,

If you haven't already, see if you may be able to perform one of the following actions to dismiss the lock screen to get to the sign-in screen:

https://www.tenforums.com/tutorials/61963-sign-windows-10-a.html

  • You must press the Ctrl+Alt+Delete keys if secure sign-in is enabled.
  • Press any key on the keyboard.
  • Click on the lock screen.
  • Tap on the lock screen if you have a touchscreen.
  • Swipe up on the lock screen if you have a touchscreen.

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Hi Elle

Press and hold the power button on your PC for 5 - 10 seconds to perform a had shut down

Then start your PC to see if it boots normally to the login screen . . .

If not:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot to the login screen . . .

Go to Troubleshoot - Advanced Option - Startup Repair
See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore
Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart
Upon restart, press 4 to enter Safe Mode
Once in Safe Mode, backup your data if you do not already have a backup
Open Device Manager and check to make sure all your Drivers are up to date
Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC
Choose to keep your files and apps, just your files or to keep nothing
Then start the Reset

I just pressed the power button for a long time, and it came back on no problem.

Thank you for your help!!

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Hello Elle,

If you haven't already, see if you may be able to perform one of the following actions to dismiss the lock screen to get to the sign-in screen:

https://www.tenforums.com/tutorials/61963-sign-windows-10-a.html

 is enabled.
  • Press any key on the keyboard.
  • Click on the lock screen.
  • Tap on the lock screen if you have a touchscreen.
  • Swipe up on the lock screen if you have a touchscreen.

  • Thank you!!!

    2 people found this reply helpful

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    Glad to Help!
    ___________________________________________________________________

    Power to the Developer!

    MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

    1 person found this reply helpful

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    Glad we could help. 

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    Last updated April 9, 2021 Views 9,155 Applies to: