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Change Ownership of Microsoft Windows

Hi, hope someone here can help.

I recently purchased a computer, complete with Windows 10 Pro and all the Office apps. Everything seems to be working fine, but there is a message that continually comes up, asking me to clear up a problem by logging into my Microsoft account. When I try it tells me that my login information is invalid. I do own other Windows machines with Windows Home and have a login for those.

The message is as follows. It looks like an email address, but I don't know what PwrHsePro is. The message is as follows:

Hello-enable your Microsoft account.

You need to use Windows Hello or enter your PIN to finish adding *** Email address is removed for privacy ***

I'm thinking this message has something to do with the previous owner of my PC, but I need to change it.

Thanks for your help on this

The Windows & Office signature may be attached to the previous owners microsoft account. If you change it you may lose the signature and your office and Windows signature may become inactive.

I guess removing the preevious users microsoft from the computer will break the link. Then you should enter your own microsoft account.

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Could the previous owner remove his account from WIndows and Office? If so, I could ask him to do so and then register it with information.

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Last updated July 12, 2018 Views 77 Applies to: