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Windows Hello Fingerprint Scanner

I I click set up, go through adding the print and then it asked for a pin. After I put the pin in it takes me back to the set up button and no fingerprint saved.

***Post moved by the moderator to the appropriate forum category***

Hello Carson,

We understand that you're having challenges with setting up your Windows Hello. There could be some files that are missing or not properly set up and this could be a possible reason why you're experiencing this. We need more details for us to provide you the appropriate solution. As such, please provide us the answers to the following questions:

  • What is the make and model of your device?
  • Did you make any changes to your computer prior to this issue?
  • What is the version and build of your Windows 10 PC? To check that, simply type winver on the search, then hit on the Enter key.
  • Are you getting any error message when you try to add a fingerprint?

In the meantime, we suggest that you update the drivers in your Windows 10 computer and check if it helps.

Looking forward to your response.

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Hi, 

 

 

We noticed that your post has been inactive for quite some time. We just want to check on things and confirm if you're still experiencing this issue. If so, don't hesitate to post back with relevant information based on Lawrence Lib's questions as this will help us better identify the issue at hand and come up with the most appropriate solution or advice. 

 

Do post back if you need further assistance.

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Question Info

Last updated November 21, 2021 Views 135 Applies to: