Windows 10 Lock Screen Problem

Hi,

In order for us to assist you better, we would like to ask a few questions with the issues on lock screen.

• Have you made any changes or updates to your PC prior to this?
• Are you getting any error messages?
• What is the build number of your operating system?
• What troubleshooting steps have you done so far?
• Is it possible for you to send us a screenshot of the issue?

Please follow the steps below to find out what version of Windows you are using.

1. Click the Start button.
2. Type winver then hit Enter.
3. A window will display what version of Windows you're using and what build it is. Please post both version and build number.

We'll be waiting for your response.

Hi,

In order for us to assist you better, we would like to ask a few questions with the issues on lock screen.

• Have you made any changes or updates to your PC prior to this?
• Are you getting any error messages?
• What is the build number of your operating system?
• What troubleshooting steps have you done so far?
• Is it possible for you to send us a screenshot of the issue?

Please follow the steps below to find out what version of Windows you are using.

1. Click the Start button.
2. Type winver then hit Enter.
3. A window will display what version of Windows you're using and what build it is. Please post both version and build number.

We'll be waiting for your response

• Have you made any changes or updates to your PC prior to this?

>> I have made some driver updates related to my steel series keyboard drivers, but I don't think it has to do anything in here.

• Are you getting any error messages?

>> No, at least, I do not see one.

• What is the build number of your operating system?

>> Windows 10 Pro, Version 1703, OS Build No.: 15063.483

• What troubleshooting steps have you done so far?

>> I've done couple of steps. Checked some similar error mention in the following forum threads:

https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/windows-10-lock-screen-problems/d6b9268d-9c04-47fd-906c-fb3b2f9ce691

Followed these steps, mentioned here:

https://www.windowscentral.com/how-fix-windows-spotlight-stuck-same-image-windows-10

Also checked the following links:

https://www.tenforums.com/customization/59696-lock-screen-background-image-does-not-appear-anniversary-update.html

https://www.tenforums.com/tutorials/5016-change-lock-screen-background-windows-10-a.html

https://www.tenforums.com/customization/58675-lock-screen-problems-anniversary-upgrade.html

https://www.tenforums.com/customization/58836-possible-way-get-round-lockscreen-problem.html

 My "Animate windows when minimizing and maximizing" option is already checked.

https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/windows-10-lock-screen-problems/d6b9268d-9c04-47fd-906c-fb3b2f9ce691

https://www.tenforums.com/tutorials/66400-show-lock-screen-background-sign-screen-windows-10-a.html

http://winsupersite.com/windows-10/fix-not-seeing-all-possible-apps-lock-screen-options-windows-10

• Is it possible for you to send us a screenshot of the issue?

>> No, because I cannot take a screenshot while it's trying to lock the screen.

Thanks for your response. Hope I'll get some definitive guide to solve this issue soon.

Also, kindly note that I have the following updates listed in Update History at 31-07-2017:


Security Update for Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package (KB2565063)

Security Update for Microsoft ASP.NET MVC 2 (KB2993939)

2017-07 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4025342)

2017-07 Security Update for Adobe Flash Player for Windows 10 Version 1703 for x64-based Systems (KB4025376)

2017-06 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4022725)

Click-to-Run Update Support

2017-06 Update for Windows 10 Version 1703 for x64-based Systems (KB4022405)

Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)

Security Update for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB2538242)

Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2, 2016 x64 Edition - July 2017 (KB890830)

Thanks.

Not sure whether this has anything to do with this. Noticed that I get the following errors from the Event Viewer->Windows Logs->System:

Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          02-08-2017 09:29:38 AM
Event ID:      10016
Task Category: None
Level:         Error
Keywords:      Classic
User:          MSI\prdas
Computer:      MSI
Description:
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{9BA05972-F6A8-11CF-A442-00A0C90A8F39}
 and APPID 
{9BA05972-F6A8-11CF-A442-00A0C90A8F39}
 to the user MSI\prdas SID (S-1-5-21-3031825456-2340262588-3978374517-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10016</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2017-08-02T03:59:38.072979900Z" />
    <EventRecordID>3157</EventRecordID>
    <Correlation />
    <Execution ProcessID="420" ThreadID="12536" />
    <Channel>System</Channel>
    <Computer>MSI</Computer>
    <Security UserID="S-1-5-21-3031825456-2340262588-3978374517-1001" />
  </System>
  <EventData>
    <Data Name="param1">machine-default</Data>
    <Data Name="param2">Local</Data>
    <Data Name="param3">Activation</Data>
    <Data Name="param4">{9BA05972-F6A8-11CF-A442-00A0C90A8F39}</Data>
    <Data Name="param5">{9BA05972-F6A8-11CF-A442-00A0C90A8F39}</Data>
    <Data Name="param6">MSI</Data>
    <Data Name="param7">prdas</Data>
    <Data Name="param8">S-1-5-21-3031825456-2340262588-3978374517-1001</Data>
    <Data Name="param9">LocalHost (Using LRPC)</Data>
    <Data Name="param10">Unavailable</Data>
    <Data Name="param11">Unavailable</Data>
  </EventData>
</Event>

And 

Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          02-08-2017 09:29:11 AM
Event ID:      10010
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      MSI
Description:
The server {4EDD6725-7003-4120-A0BB-BBDEBA704FB7} did not register with DCOM within the required timeout.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10010</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2017-08-02T03:59:11.657328700Z" />
    <EventRecordID>3156</EventRecordID>
    <Correlation />
    <Execution ProcessID="420" ThreadID="12536" />
    <Channel>System</Channel>
    <Computer>MSI</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="param1">{4EDD6725-7003-4120-A0BB-BBDEBA704FB7}</Data>
  </EventData>
</Event>

Thanks for any help!

Thank you for the updates. Since you've received errors from the Event Viewer, we suggest running your computer in safe mode. Safe mode can help you troubleshoot problems on your computer. And after running your computer in safe mode, we also suggest performing SFC and DISM. System file check is a utility built into the Operating System that will check for system file corruption while DISM is to fix any system file corruption. Refer to the articles below and follow the instructions provided.

Start your PC in safe mode in Windows 10

System file check (SFC) Scan and Repair System Files & DISM

Let us know the status of the issue.

Thank you for the updates. Since you've received errors from the Event Viewer, we suggest running your computer in safe mode. Safe mode can help you troubleshoot problems on your computer. And after running your computer in safe mode, we also suggest performing SFC and DISM. System file check is a utility built into the Operating System that will check for system file corruption while DISM is to fix any system file corruption. Refer to the articles below and follow the instructions provided.

Start your PC in safe mode in Windows 10

System file check (SFC) Scan and Repair System Files & DISM

Let us know the status of the issue.

Hi,

Kindly check the attached screenshot of the commands ran in safemode. 

1) sfc /scannow result:

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

2) DISM.exe /Online /Cleanup-image /Scanhealth result:

Deployment Image Servicing and Management tool
Version: 10.0.15063.0

Image Version: 10.0.15063.0

[==========================100.0%==========================] The component store is repairable.
The operation completed successfully.

Therefore did not run the /Restorehealth option anymore.

Kindly suggest what else can be done. The delay of 2 to 3 minutes of appearing the lock screen continues.

Thanks!

Ok tried the DISM /RESTOREHEALTH also couple of times. It fails around at 89%:

PS C:\Users\prdas> DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.15063.0

Image Version: 10.0.15063.0

[===========================88.9%===================       ]
Error: 0x800f0906

The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required to restore the feature. For more informat
ion on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

PS C:\Users\prdas> DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.15063.0

Image Version: 10.0.15063.0

[===========================89.4%===================       ]
Error: 0x800f0906

The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required to restore the feature. For more informat
ion on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

PS C:\Users\prdas> DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.15063.0

Image Version: 10.0.15063.0

[===========================89.4%===================       ]
Error: 0x800f0906

The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required to restore the feature. For more informat
ion on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
PS C:\Users\prdas>

You can restore your computer from a system restore point and after performing system restore, update your Windows again. Check the article below, choose Restore from a system restore point and follow the instruction given.

Recovery options in Windows 10

Keep us informed to help you further.