Windows 10 Update 1709 broke sound card install

Just installed Windows 10 update version 1709 and it broke my sound card driver. I have a Creative Sound Blaster Audigy FX 5.1 PCIe card (a common model) and Device Manager now marks it as an "Unknown Device". I'm unable to reinstall the driver, even though it finds it when searching automatically; it encounters an error that just says "Access is denied." Tried rebooting several times after the update, and no luck. It worked well before this Windows update was installed.
 

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Last updated August 11, 2019 Views 3,764 Applies to:

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Hi Ronald,

This issue can be caused by a variety of factors such as outdated sound card driver. We would like to verify, have you tried updating your sound card driver after installing the latest update? If not yet, here's how to check if an updated driver is available:

  1. Select the Start button.
  2. Type Device Manager, and select it from the list of results.
  3. Click Sound, video, and game controllers to expand.
  4. Under Sound, video, and game controllers, double-click the entry for your sound card, and then click the Driver tab. (Note If a Driver tab is not present, the entry that you clicked under Sound, video, and game controllers may not be the correct entry for your sound card. Try clicking any additional entries listed under Sound, video, and game controllers.)
  5. Select Update Driver.

If Windows can’t find a new driver for your sound card, visit the PC manufacturer’s website and download the latest sound card driver from there. If your PC can't connect to the Internet, you'll need to download a driver on a different PC and save it to a USB flash drive, so you can manually install the driver on your PC. You’ll need to know the PC manufacturer and model name or number.

To manually install a driver, do one of the following, depending on what kind of file you downloaded from the PC manufacturer’s website:

  • If you downloaded an executable (.exe) file, just double-click the file to run it and install the drivers. That should be all you need to do.
  • If you downloaded individual files, and at least one file has an .inf file name extension and another has a .sys extension, do the following:
    1. Select the Start button.
    2. Type Device Manager, and select it from the list of results.
    3. Click Sound, video, and game controllers to expand.
    4. Under Sound, video, and game controllers, double-click the entry for your sound card, and then click the Driver tab.
    5. Select Update driver > Browse my computer for driver software.
    6. Select Browse > select the location where the driver files are stored > OK.
    7. Select Next > follow the steps to install the driver > Close.
    8. After you've updated the driver, select the Start button > Power > Restart if you're asked to restart, and see if that fixes the issue with your sound card.

We look forward to your response.

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Thank you for your reply Kris, but unfortunately this boilerplate is not helpful to me and makes it seem as if only the title of my issue was skimmed and not read in its entirety. I know how to install and update drivers, and your steps make no reference to mitigating the "access is denied" message.

After successfully installing the 1709 Windows 10 update, the sound card no longer registers in device manager within the "Sound, video and game controllers" tree; it's listed as an "unknown device" under the "other devices" tree. Manually running the executable from the manufacturer's website throws an error message of "setup is unable to detect a supported product on your system." Creative has not updated its Audigy Fx driver/software package in more than 2 years but I've had no issues with at all with it in Windows 10 until installing this most recent build. The new 1709 windows update installation appears to me to be the only causal factor for this issue.

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Hi Ronald,

 

 

It is true that the challenges that you are having with the driver for your sound card may be related to the installation of the latest build of Windows 10. We may be facing a compatibility issue between the said driver and the Windows 10 Fall Creators Update. We highly suggest that you run the audio/sound troubleshooter to further diagnose the issue, if not resolve it. Here is the link on how to do so:

 

Fix sound problems

 

We would be looking forward to your response.

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Thanks again for the reply, but the audio/sound troubleshooter does not help at all with this issue because its prompt for "which of these devices do you want to troubleshoot?" only lists the devices that are recognized by the system as a playback device. Without Windows allowing the sound card driver install, it does not appear in the troubleshooting options list. My sound card used to be in that list before the fall creators update and set as the default device, but it does not appear there anymore. To reiterate, Device Manager flags it as an "unknown device" after the 1709 update, will not allow the driver to update (per my previous posts), and gives the following device status: "The drivers for this device are not installed. (Code 28). Access is denied."

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Hi,

 

 

It is true that the challenges that you are experiencing with your audio driver may be caused by the most recent update that was installed on Windows 10. Since you have done a series of troubleshooting steps to resolve this issue, we highly suggest that you go back to an earlier build of Windows 10 to isolate this. Here are the steps:

 

  1. Click on Start and go to Settings.
  2. Click on Update and Security.
  3. On the left navigation pane, go to Recovery.
  4. Under Go back to an earlier build, click on Get started and follow the on-screen steps.

 

Note: This feature is only available within 10 days from when the update was performed on the Windows 10 of your computer.

 

If the issue was resolved upon performing a rollback of Windows 10, we highly suggest that you reinstall the update via downloading the media creation tool that can be found on this link.

 

Should you have any other concerns, don’t hesitate to let us know.

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My microphone requires an external (usb connected) audio interface.  I've had this device (Scarlett 2i2) since before windows 10 was available.  I've never had any trouble with my speakers/microphone (both use the audio interface) until the 1709  Creators Update.  I was on the verge of purchasing a new microphone when I contacted the store I purchased the 2i2 from.  They indicated that most of their major audio interfaces were no longer compatible with the 1709 update.  I rolled back the update and my audio system returned to normal function.

I make my living from my PC microphone and though I accept the update rollback as a temporary solution, I think this specific corruption of windows is significant enough that it deserves a patch.  Is there anything you can tell us about Microsoft's efforts to fix this significant error in their operating system?

Thanks for your time.

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Hi,

If the audio interface doesn't have a proper driver which is compatible with the 1709 update, the manufacturer must be the one who will release an updated driver for that device. Since the seller of the audio interface was the one who told you that the device is not compatible with the latest version of Windows 10, the best way for the audio interface to work is to use the previous version of Windows 10. You can contact the manufacturer of the audio interface so that you can ask if they have an available version 1709 compatible driver for your device. You can also purchase a new audio interface which is compatible with the 1709 update.

If you have additional questions, kindly reply to this thread.

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Similar issue with an MXL USB microphone.  Clearly my system can still see the input, as the "level" indicators in control panel are very responsive.  However, no sound is transmitted through the mic to the WebEx interface or GoToMeeting.  This is a high end mic, designed to be driver-less for exactly these types of situations. 

When I look at the control panel for sound devices, the system seems to assign both speaker and mic status to the MXL AC-404 device.  Trying to change the system defaults to be internal speaker and external mic does not work correctly, and the options are few. 

2015 ASUS UX501JW system - is it possible that (once again) MS rolled out updates that broke manufacturer specific drivers? I have B&O plus RealTek sound as original installation.

Rollback is not possible for those of us who did the update against our will in February (wushowhide would not even let me hide it, strangely).  The original Creators broke my graphics card but I was able to roll back and hide it.

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Hi Kat,

Microsoft has released the February 13, 2018 update (KB4074588) and your computer could have installed the update without you realizing. This issue points out to that possibility. This article USB devices may stop working after installing the February 13, 2018 update (KB4074588) will give you possible resolution for the issue.

Let us know if this work.

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The manual restart stuck after downloading the patch, leaving the infinity circle going for an hour and I had to power off and hold for a hard stop.  After that, the installation and restart went through.  So far I have successfully been able to record from the MXL mic using Voice recorder.  I have not had a chance to test on WebEx or GoToMeeting yet - I will update after I do, likely tomorrow.

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