Windows 10 slow USB 3.0 transfer speeds

Hey all,

So I recently upgraded to Windows 10 from Windows 7 on my gaming rig. Here are some specs:

Intel i5 4590 @ 3.30 GHz

16.0 GB RAM

Nvidia GeForce GTX 960

ASUS B85M-G motherboard

120 GB Samsung EVO 850 SSD

1 TB Western Digital HDD

I tend to copy a lot of stuff onto USB drives to put into my media player in the living room. I have two sticks I use, a Kingston 16GB USB 2.0 stick and a San Disk 16GB USB 3.0 stick. Since updating to Windows 10, regardless of which stick I use (I've tested both and on all ports in my machine) I get very slow transfer rates compared to when I was on Windows 7, even for a USB 2.0 drive. I've attached a picture for reference:

I used to get around ~20-30MB/s on Windows 7 and now I'm getting about half that at best with a lot of fluctuations. Anyone else have this problem? I've read that it's a driver issue between Microsoft and Intel where Microsoft has drivers for USB 3.0 controllers but they aren't...good? Intel doesn't seem to have any drivers that would be supported by Windows 10 when I searched their site. I really don't want to go through the hassle of going back to Windows 7 because there is a lot I like about Windows 10 but I do use the flash drives frequently enough that this is a big reason for me to go back to Windows 7.

Any help would be appreciated, thanks!

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Last updated September 19, 2019 Views 108,361 Applies to:

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Hello,

Thank you for posting your query on Microsoft community. I regret the inconvenience caused to you. Let me help you.

I would suggest you to try these following methods and check, if the issue still persist.

Method 1: 


Step 1: Hardware and Devices troubleshooter.

Try to run the Hardware and Devices troubleshooter, the steps are mentioned below:
  
 1. Type ‘Troubleshooting’ in the search bar and press Enter.
 2. Click on ‘View all’ on the left panel of the ‘Troubleshooting’ window.
 3. Click on ‘Hardware and Devices' and follow on the screen instruction.  

 

Step 2: Review Windows Update. The Windows Update service is a key item to review. Windows Update may have updated drivers available that may be relevant to your current issue. Many times, updated drivers are listed in the "Optional" section of Windows Update. Install any pending updates on the pc to check if that helps.

If the issue still persists, follow the Method 2. 

Method 2: 

 

Uninstall and reinstall the Universal Serial Bus controllers driver and check, if it works. Refer to the following steps to uninstall the Universal Serial Bus controllers driver from the Device Manager.
 
a. Click on Windows key + X and then, select Device Manager.
b. Locate and expand “Universal Serial Bus controllers” in the Device Manager Window.     
c. Right-click on the “Universal Serial Bus controllers” and click on “uninstall".
d. Restart the computer and check, if it works.
 
If the issue still persists, follow the Method 3. 

Method 3:

Install the latest Chipset Driver from the manufacturer’s website.

Go to the manufacturer’s website, download, uninstall and reinstall the latest chipset drivers in the Device Manager.

Note:

Avoid connecting too many devices to a USB hub. Many users don't know that a USB hub divides the total bandwidth among the devices connected to it. If you have multiple USB ports on your computer, connect the devices to them instead of connecting all the peripherals to a single multi-port hub.

Get a high speed USB cable of at least 480 megabits per second (60 megabytes per second). The shorter the data cord the better. Use a cable that is less than 7 feet long. Longer cords will interfere with the data transfer speed due to the longer distance.

If the issue still persists, follow the Method 4. 

Method 4: Clean Boot.

A clean boot helps to eliminate software conflicts and to determine what is causing the problem.

Please refer to the below link to perform Clean Boot.

https://support.microsoft.com/en-us/kb/929135?ppud=4&wa=wsignin1.0

Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

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I'm experiencing similar problem, I have a HDD dock attached via USB3.0 to a W10 PC, all was fine till a week or so back when I try to copy to the drive, the data starts fast then drops off to virtually nothing....

I've done the usual, installed explorer free copying program, set performance mode, checked cables... tested other things and they all copy fine, PC HDD-PC HDD, NAS-PC HDD, only USB3 device is a problem...

Best reply I've seen on the net for this problem (which I'm also experiencing), I will try the suggestions out and feed back.

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The_Dinhasty,

I tried Rajeshwari_Patil suggestions, method 1. did not work for me but method 2. gave results.

I run an ASUS X99 Deluxe Motherboard and apparently the initial 3.0 USB drivers have issues, a set of beta drivers were released by ASUS last month (feb 16). These beta drivers made the transfer of PC HDD to USB docked HDD go from pervious 6MB/s  +/-2MB dropping to virtually a few bytes... to the figures shown in my attached image.

New drivers

It starts @ around 470MB/s (yes 470MB Wow) to around 100MB/s after the initial 4GB of file data (one file). So there is something else too (upto 4GB transfers @ 470MB/s) ...

I'm Tx from an internal SSD (2TB Samsung EVO) to a USB 3.0 connected 3.0TB Western digital SATA drive in a Startech Dock.

I was using "explorer" to do the copy (normal windows copy).

I tried Teracopy but that was around 100MB/s.

I hope some of this helps you (or anyone else).

Zev.

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Hi Zeven,

Thank you for your response with the current status of the issue.

To assist you better, please provide us the below information:

  • What is the version of USB port on your computer? Is it USB 3.0 version?

There could be a variation in copying different types of files. If you try to copy folder containing document files with more 1 GB space. Then it might take longer time to copy the document folder as compared to copying a folder containing video file.

Reply to us with the information, so that we can assist you better.

Let us know if you need any further assistance on Windows related issues and we will be glad to help. 

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My Motherboard has 3.0 & 3.1 USB ports. The original post shows the transfer from the USB 3.1 port but the problem is mainly with the USB 3.0 ports.

What happens is:

A single file, typical mkv video, transfers from PC to external USB connected drive via USB 3.0, the transfer starts fast (470MB/s) and falls off to virtually 0kbs. The same file when transferred via the PC USB 3.1 port to the same external drive starts fast (470MB/s) and falls to approx 100MB/s (which is acceptable to me).

The USB 3.0 ports use to work fine but recently (last few weeks) has started to behave as mentioned above. I tried a FOLDER transfer with 220,000 files totaling 21GB, on USB 3.0 the system is stuck calculating the transfer time for over 5 mins ( I end up stopping the process), on USB 3.1 is calculates and starts the transfer in approx 15 seconds, the transfer speed fluctuates from a few 100kbs to approx 5MB/s depending on file & file size.

So it looks like there is a driver issue but I can not pin it down.

My system is Windows 10 pro, 64bit. 32GB of system Ram.

I thought it might of been a windows update but the log shows no driver update from Microsoft.

Last update was: Update for Windows 10 Version 1511 for x64-based Systems (KB3140741)

23 March 2016

Installation was originally an upgrade from Windows 7 Ultimate, 64Bit.

If I make any progress, I will update the thread.

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Hi Zeven,

 

Thank you for your response with the current status of the issue.

 

I suggest you to try to update the driver of USB port 3.0 and check if it helps.

1. Press Windows Key + R Key.
2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.
3. Expand Universal Serial Bus Controllers and try to update all the drivers in the list.
4. Right click on the USB port 3.0 driver and click on Update driver software.

Let us know if you need any further assistance on Windows related issues and we will be glad to help. 

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Hello MS Nyima,

Thanks for the reply, a good suggestion but unfortunately I've tried this already and each driver reports back as best.

(see attached screen grab). Is there a way or tool (like networking has) where I can see the transfer flow of data from source to destination and get a response as in waiting/ready/transferring/receiving for each (source and destination).

I don't know if the problem is with the source or destination USB devices, I've tried different ports and the only thing that improves is if I goto the USB3.1 port which is on a ASMedia eXtensible host controller and that works. (I know it's not internal WIN 10 because transfers from SATA to SATA is fine)

SATA - SATA

Every USB device I try to update I get best driver already installed.

I strongly suspect its something to do with the current Intel(R) USB 3.0 controller and the 1.0 (Microsoft) driver.

thx.

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Hi Zeven,

Thank you for your response with the current status of the issue.

I suggest you to install the latest USB port drivers from the ASUS website and check if it helps.

https://www.asus.com/us/support

Let us know if you need any further assistance on Windows related issues and we will be glad to help.   

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I'm facing the same problem as when I upgrade my Acer Travelmate P-645-sg to run with window 10.  My usb hub has a problem before and it keep on browsing when any usb flash drive get connected.  Thank you to Rajeshwari Patil, my usb flash drive is working nicely when I apply the Method 4: Clean Boot...

Method 4: Clean Boot.

A clean boot helps to eliminate software conflicts and to determine what is causing the problem.

Please refer to the below link to perform Clean Boot.

https://support.microsoft.com/en-us/kb/929135?ppud=4&wa=wsignin1.0

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Thanks! it worked for me.

Method 1 showed me that windows update wasn't automatically checking for the newest drivers, so I switched that on. (I never knew I had switched that off, by the way)

Method 2 then gave me new drivers for both usb 2 and 3.0 and I updated my intel chipset drivers along the way. All of them were pre windows 10.

After reboot my external drive (drobo C) reaches 800Mb/s. Which I guess is normal.

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