Windows 10 Pro: USB IrDA adapter driver installation failed

Polar USB IrDA dongle doesn't work on Windows 10 Pro. Below are the details after upgrading Windows 7 to Windows 10, 64-bit.

PC:

Fujitsu Esprimo C5731 (D3004-A1)

USB-IrDA Adapter Manufacturer:

ASIX Electronics Corporation

Driver date:

1.7.2013

Driver version:

1.3.2.0

Device status:

This device is not configured correctly. (Code 1)
Invalid access to memory location.
To find a driver for this device, click Update Driver.

Event:

Driver Management concluded the process to install driver mosuir64.inf_amd64_ff584e1d39dbb631\mosuir64.inf for Device Instance ID USB\VID_9710&PID_7780\5&1D1C12FA&0&2 with the following status: 0x3E6.

After running the latest Windows 10 update, still not working:

 

Question Info


Last updated June 15, 2019 Views 52,650 Applies to:

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I have the same problem with SigmaTel USB-IrDa Dongle

(which worked fine with Windows 8.1 family 64 bits)

Message (in french - Windows 10 family migrated from Windows 8.1 - 64 bits)

Impossible d'effectuer la migration du périphérique USB\VID_066F&PID_4200\6&b1a4c1c&0&6.

Dernier ID d'instance de périphérique : USB\VID_0E8F&PID_0022\6&B1A4C1C&0&6
GUID de classe : {36FC9E60-C465-11CF-8056-444553540000}
Chemin d'accès d'emplacement : PCIROOT(0)#PCI(1A00)#USBROOT(0)#USB(1)#USB(6)
Rang de la migration: 0xF000FFFFFFFF0123
Présent: false
État : 0xC0000719

La gestion des pilotes a terminé le processus d’installation du pilote irstusb.inf_amd64_22a585f8fbaa471d\irstusb.inf pour l’ID d’instance de périphérique USB\VID_066F&PID_4200\6&B1A4C1C&0&6 avec le statut suivant : 0x3E6.

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although mine wasn't working on MS Surface Pro 8.1; Lenovo Yoga Pro with 8.1 yes... 

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I have the exact same problem with this adapter. Have you found any solution for this? Or anyone knows a working IrDA adapter on Windows 10? 

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Hi!

No success so far. I started another thread of this problem also on MSDN forum. A bit more help there that it might be a driver signature related problem because it has been changed in Windows 10, but I'm not sure. 

More info:

https://social.msdn.microsoft.com/Forums/windowshardware/en-US/11a9b78a-e976-4914-b148-088d80d50ac3/windows-10-irda-usbirda-adapter-not-working-?forum=wdk

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I have the exact same problem with this adapter. Have you found any solution for this? Or anyone knows a working IrDA adapter on Windows 10? 
I contacted Polar support (who previously said they would update driver before Windows 10 came out) and they say they have no plan to provide new driver. Time to switch to Garmin HRM?

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I've been thinking the same; if I need to replace my perfectly serviceable Polar watch I might as well switch for a better product. The Garmin Fenix 3 is very, very nice watch - and I the external GPS on Polar does seem to struggle with maintaining an accurate GPS signal here in Switzerland. 

Still ALL the brands have limited Windows Mobile support; and by limited I mean none, zero, nada) - good job I've kept my iPhone 5 as my Nokia 930 windows mobile has limited application development in the "sports market".  I've contacted Garmin, Suunto, and Polar and they don't appear to have anything on the roadmap...so much for seamless integration.

 - yes I know this isn't the forum to whine about the lack of decent apps* on the WM8; but it is hard not to.

* don't get me started on OneNote being better on the iPhone

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Polar's statement is here (and is just like you've described):

http://updates.polar.com/2015/07/windows-10-compatibility-with-polar-products-and-softwares/

Am quite happy with my Polar HRM but won't be replacing it with a Polar product. What a terrible way for a company to treat it's customer's when they could so easily release a compatible driver...

RobinG

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I don't understand why Polar has still old products like RS800CX on Web pages for buying. And also in many countries on pages of distributors. They want to sell but without support.  When you have Windows 10 you should buy new model. But maybe for next 2-3 years. Then it will be surely without support.  Thank you,  NEVER POLAR !!!

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I can agree that Polar is not handling this very well but let's find a solution instead. Does anyone know about any IrDA adapter that works well on Windows 10 that you can buy? Polar software is working with any adapter supported by the OS.

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Thanks for link re Polar [lack of] support.  Will not be buying a new Polar...TBH for the last few years they've seemed to lag behind other manufacturers anyway.  Maybe they are unable to recruit engineers that can fix the problem, because if they employed the engineers that can, maybe it would have been fixed? 

The early versions with ProTrainer 5 suffered with problems that required hacks (registry/manual folder changes to fix).. So maybe they just aren't as good overall?

Polar, we loved you once, but now, like a pair of trainers bought in the high street it is time try out a new pair from a specialist shop...someone that y'know, cares...   

 

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