Windows 10 not recognizing iPhone 6, iTunes does

My iPhone 6 doesn't seem to be recognized as an iPhone in Device Manager as such I am unable to use Windows 10 photos to import any photographs or browse the iPhone as an attached device. I am however able to connect to the phone via iTunes. 

Things I have tried:

-plugged into different USB ports

-uninstalled and reinstalled iTunes

-tried to manually update the iPhone driver...no automatic driver found

-pointed to the apple drivers folder in Program Files...no drivers found by windows 10

I don't get the typical 'Save to remove hardware' icon in the system tray. I don't see the iPhone as a drive in Windows Explorer. I can't seem to locate a driver manually. I can't possibly be the only person who's had this issue could I? There is nothing related to this issue on the web so far. 

This is what is visible in 'Devices and printers' when the iPhone is connected:

This is what pops up in 'Device Manager'

Suggestions please?

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Hi Reza,

Thank you for posting your query in Microsoft Community.

Share this information to assist you better.

  1. Are you facing this issue with other devices also?
  2. Since when are you facing this issue?
  3. Do you get any error code/message when you connect the device?

I suggest you to try the following methods and check:

Method 1: Run Hardware Troubleshooter to diagnose issue with hardware if there are any on your computer. Follow the steps:

a: Click on Start icon or hit Windows logo and click on Settings.

b:Type Troubleshooting and select troubleshooting.

c:Click on Hardware and Sound and select Hardware and Devices and click on next and follow the on-screen instructions.

Method 2: Disable and re-enable all the Universal Serial Bus controllers (USB) controllers.

The USB controllers represent the USB ports in Device Manager.

To disable and re-enable the USB controllers, follow these steps:

 a) Open Device Manager.

b) Expand Universal Serial Bus controllers.

c) Note: You might have to scroll down the list to find this item.

d) Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.

e) Repeat the above step for each USB controller that is listed under Universal Serial Bus controllers.

f) Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and

g) Reinstall all the USB controllers that you uninstalled.

Method 3:

I see that you have tried updating drivers, however if you have not tried installing latest driver from the manufacturer website in compatibility mode.

 Follow the steps below on how to install driver in compatibility mode:
1. Download the driver from the manufacturer’s website and save it on your local disk.
2. Right click on the setup file of the driver and select “Properties”.
3. Select “Compatibility” Tab.
4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

For further assistance, you can post your query in Microsoft Community.

Thank you.



Rakesh C N

Microsoft Community.

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i have try of 3 method but won't work

this problem is only have when you upgrade to windows 10

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Hi Ampon,

 

 

Thank you for posting to your query to Microsoft Community.

 

In order to assist you in a better way please answer the below questions.

- What is the make and model of your device?

- Do your device recognize when you connect to your PC?

- Do you get any error message?

- Did you try the above steps?

- What happens when you try the above steps?

 

 

Help us with more information to assist you further.

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Hi Guru Kiran G

Thank you for reply

- What is the make and model of your device? 

I have 3 device iphone 5 ios 8.4.1, iphone6 ios 9.1, ipad air ios 9.1

My computer is ASUS K450JN and DELL Inspiron 7447

- Do your device recognize when you connect to your PC?

  I trust this computer on iphone. i can sync iphone, ipad on itune but windows explorer didn't show folder idevice

- Do you get any error message?

 I didn't get error massage when install driver but in device manager i have other device show up like RezaMohamed


- Did you try the above steps?

 I try of 3 step on 2 computer

 I have 2 computer

com 1 not install apple program before upgrade after upgrade install apple program the result same with computer have itune before upgrade

- What happens when you try the above steps?

after i try result is same in device manager is have iphone in error code 28 not show in Portable Device

I try is step too

  1. Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
  2. Click "Browse my computer for driver software."
  3. Click "Let me pick from a list of device drivers on my computer."
  4. Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
  5. In the "Install from Disk" dialog, click the Browse button.
  6. Use this window to navigate to the following folder:
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
    Note: If using a 64-bit version of Windows, this folder may be stored in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
  7. Double-click the "usbaapl.inf" file which is listed in this folder. (This file will be called "usbaapl64.inf" if you have a 64-bit version of Windows).
  8. Click OK in the "Install from Disk" dialog.
  9. Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.

After try this step i have more apple mobile device usb driver and in other device have iphone in error code 28


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I have tried the above steps as well, and the iphone 6 ios9.1 is still not getting detected. I can however use the iphone via itunes just fine. because of this, Windows Phone Companion doesnt find the phone, nor does windows explorer.

Troubleshooter displays this:

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I may have screwed myself out of getting the phone to work in iTunes now too. I was following some other threads which told me to uninstall all my USB ports via Device Manager and then let them automatically add themselves on next reboot. I did that, and now it seems that the AppleMobileDeviceSupport doesnt even install.

I think my issue is that it rolls back because it cant find this driver:

C:\Windows\System32\DriverStore\FileRepository\usbaapl64.inf_amd64_14c8400756ec0e3b\usbaapl64.inf

I tried to create that folder in the FileRepository folder and it kept erroring out because of privileges I believe. I turned off UAC  and even added myself as Full Control owner of the FileRepository folder, but still the Software doesn't want to install.

This is some issue between Microsoft and Apple and I hope there is a resolution soon.

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I had to clean install Windows 10 so the issue with the files for Apple Mobile Device Support not getting copied is not an issue anymore. I think this issue happened because one of the suggestions was to uninstall all my USB drivers via Device Manager, and restart the computer...the generic USB devices did get added back on, however I was unable to install Apple Mobile Device Support via iTunes (or on its own).

I am however still back to my original issue of Windows 10 not connecting to the iphone, but itunes does and at least I can sync via itunes. I would however like to use Windows Phone Companion to download my pictures etc off the phone, so the original issue is something that I am still pursuing a solution for.

Hard pressed to find that I am the only one with the same issue.


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I have the same issue on a completely different machine with a completely different iphone with ios 8 on it. Definitely looks like a Windows 10 issue.

Any resolutions yet?

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Same as above happening to my new laptop-I bought a new laptop with windows 10 pre installed 5 days ago. As soon as I connected my iPhone 6s plus it showed in file explorer and it stayed there for three days. last night I plugged my phone into my laptop and the phone is not there anymore! A great start Microsoft. One of the reasons for getting a new laptop was because when I installed windows 10 on my old laptop the very same thing happened! I contacted both apple and m/s Apple were able to get it showing again for a few days (could be something to do with m/s updates???) then it disappeared again. So I rang M/S support who said they could fix this but I would have to pay $99! So maybe I should contact my lawyer and see what he thinks about this. Sale of goods not up to standard maybe.      

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I have this problem with my iPhone 6+. While iTunes recognizes my phone, Windows 10 does not. I cannot download photos to the computer.

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Last updated October 19, 2020 Views 79,368 Applies to: