I recently updated my computer with the September W10 update, and just of today have noticed that W10 is not officially recognizing my device as a 7.1 Surround Sound Headset. Prior to the update, W10 recognized this fine and I was able to apply the respective Spatial Sound properties under the Sound options. Now it seems there is no 7.1 option whatsoever, and the option to enable Dolby Atmos is also vacant.
When looking under Controller Information in General, the computer identifies the Headset as (Generic USB Audio). I am positive that a 7.1 device is far from 'generic'.
I am using a Razer Kraken 7.1 V2 Headset and have tried a numerous amount of troubleshooting, including the following:
- Re-calibrating the Headset through the Razer Synapse application
- Uninstalling/reinstalling audio drivers & sound devices
- Updating audio drivers & sound devices
It is obvious that the latest update has somehow rendered my device invisible to W10, so my only other option at this point could be a system restore to before I did the update. However, I'm curious to know if anyone else has had this problem and-or if there is a fix for it.