[Windows 10] "Mic in at front panel (black) not plugged in"

Heya! :P

I recently bought a brand new Logik Wired over-ear headset, that includes a removal microphone. The main purpose for this purchase was so thought I can use a microphone. Unfortunately, I cannot.. My laptop has a two-in-one audio jack, which was a little confusing at first, but after some research, I found out the purpose of it. It's a microphone and headphone combo.

Anyway, I did some more research about how to connect the microphone and headphone set together, and turns out I'll need to use a wire splitter. With my headset purchase, I bought that wire splitter, hoping for it to work. Fortunately, it seems to work, since I can hear clearly through the headphones, but the microphone doesn't work. I tried a different splittter, and received the same results; "Mic in at front panel (black) not plugged in"

I looked over my headset's box, and noticed a little note; "System Requirements Microsoft Windows XP/VISTA/7/8, MAC OS X" Re-read that a million times, and turns out, it's not compatible for Windows 10, which is my PC's current version. Took the hand to the face, and grunted.. >.< I'm not really sure if this affects anything, since Windows 10 is pretty similar to Windows 8, but just to be sure, I'm going to keep trying before I purchase a new headset. 

But uh, is there a fix to this? I mean, I'm not sure if purchasing a new headset, that's compatible with Windows 10 will fix anything. That's just an assumption of mine. I'll leave you some helpful info below, that you can refer to:

Specs:

"Mic in at front panel (black) not plugged in"

Audio System: Bang & Olufsen (presuming)

Other information:

I presume my Realtek HD Audio Manager is replaced by Bang & Olufsen. (not entirely sure, to be honest) Realtek seems to be installed on my laptop, just not the manager thing. 

Not a technical expert at all, considering I'm only at the age of 13. If you're able to break down any troubleshooting that could fix my problem, that'd be an absolute great contribution c:

Here's a little video for reference:

https://www.youtube.com/watch?v=dPP0Ycgjn8A

Any help is appreciated :]

Hello Tanisa,

Thank you for contacting Microsoft Community.

Regret the inconvenience you have experienced.

Did you tried testing the functionality of the Headset with some other devices?

I have seen the video link which you have provided herewith. In that video, it clearly indicates that windows 10 fails to detect the built-in Microphone came with Headphone. I suspect that the problem lies with the headset, as due to connectivity or might be incompatibility. 

However test the headset by connecting it to some other PC, which is running with Windows 10 or any other and see if it works fine there. Do test some other Headset connecting it to your PC either with help of splitter or without it and see the outcome.

Also try the below mentioned troubleshooting steps and check if it helps.

a) Open run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter.

b) Spot and expand the “Sound, video and game controllers”.

c) Right click on the High Definition Audio Device driver and select “Uninstall” then restart the system and let the system install the driver automatically on Start. Check and see if it resolve the issue. (Recommended step)

Ensure that the Headphone plugged into your PC while performing these troubleshooting steps.

Keep us posted if you require further assistance.

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Heya ^^

Appreciate the assistance. 

I've tried connecting the headset to a faulty Windows 7 Toshiba Innovation laptop, and thankfully, it seems the microphone is working. It doesn't necessarily say the microphone is plugged in (doesn't even display a microphone in the Recording devices section) but I did test it using Skype to see if it worked. Note* this laptop has two audio jacks, unlike my primary laptop, which has one integrated one. One microphone jack, and one headphones jack,

I blew into the microphone to see if it was the actual microphone that's connected, and it seems to work. You can clearly hear the blow sound. I did unplug the mic and blow again, just to see if it wasn't the laptop's built in mic, and looks like it was my headset's microphone.

The troubleshooting didn't seem to do a thing, since I'm still receiving the same error message. 

Considering that my faulty Windows 7 laptop picked up my mic, but my primary one didn't, I suspect that my audio jack may be faulty. It probably picks up headphones, but not microphone, which is a shame. 

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Hello Tanisa,

 

Thank you for getting back to us with an update.

 

Yes, from your description the Headset with Mic able to work correctly when it plugged into a PC, which had two separate audio jacks, unlike using a splitter to connect it to a two-in-one audio jack. As you said the problem might lies with the two-in-one audio jack, which had on your primary laptop.

 

If you need to use the Headset with a Mic on your primary laptop, then that Headset should have single connecting jack which supports both.

 

Keep us posted if you require further assistance.

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If you need to use the Headset with a Mic on your primary laptop, then that Headset should have single connecting jack which supports both

So what you're saying is that my headset should have a single wire, that connects the two microphone and headphones together? I'm presuming that I'll need to buy a headset, but I'm completely lost. Is there anything else I could do, other than to purchase a new headset?

Thanks for the feedback, by the way :P

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Hello Tanisa,

I understand you requirement and concern in this regard.

But we've already tested the working status of the headset by various methods, even with and without splitter. But it still fails to get detect due to single jack design configuration. I suggest you to get in touch with PC Manufacturer to get help in finding the Headphone that supports and compatible with your device hardware.

I appreciate your cooperation in this regard.

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Thank you so much, I've tried unnistaling my RealTek audio for a better upgrade, and it worked!, I'm now able to talk in Skype. Regards mate.

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Hola Tanisa,

Gracias por contactar con Microsoft Comunidad ti.

Lamentar las molestias que haya experimentado.

¿Ha intentado probar la funcionalidad de los auriculares con otros dispositivos?

He visto el enlace del vídeo que usted ha proporcionado a la misma. En ese video, indica claramente que Windows 10 no puede detectar el micrófono incorporado de vino con auriculares. Sospecho que el problema radica en el auricular, ya que debido a la conectividad o podría haber incompatibilidad. 

Sin embargo probar el receptor de cabeza conectándolo a otro ordenador, que se ejecuta con Windows 10 o cualquier otro y ver si funciona bien allí. No probar algún otro receptor de cabeza de conectarlo a su PC, ya sea con ayuda de divisor o sin él y ver el resultado.

Prueba también los pasos para solucionar problemas mencionados a continuación y comprobar si ayuda.

a) Abrir orden de marcha pulsando la tecla de Windows + R"y el tipo devmgmt.msc" (sin comillas) y pulse Enter.

b) Spot y ampliar los " Dispositivos de sonido, vídeo y juegos".

c) Haga clic derecho en el dispositivo de audio de alta definicióncontrolador y seleccione " Desinstalar" y luego reiniciar el sistema y dejar que el sistema instale el controlador automáticamente en el arranque. Comprobar y ver si se resuelve el problema. ( Paso recomendado)

Asegúrese de que el auricular de enchufado en su PC, mientras que la realización de estos pasos de solución de problemas.

Nos mantienen informados si necesita más ayuda.

Email hola bueno presento ON Problema del Cual No Puedo Hablar pues mi microfono Desde Que aparecio el micrófono en el panel frontal en negro no está enchufado pido porfavor A que me ayuden diciendome Paso Por Paso Como arreglarlo.

Gracias por su atencion espero su inmediata Respuesta buenas noches.

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Last updated October 19, 2020 Views 30,569 Applies to: