Windows 10 does not detect webcam

Windows 10 does not detect Logitech C615 HD USB Webcam. It will detect it on another WIndows 10 computer, so the problem is not in the camera or the cable. I have tried different USB ports in the problem computer, not help. Those USB ports work with other devices. It has the latest drivers. I have uninstalled AVAST and tried the webcam - not detected. I have reinstalled AVAST, same problem. The Device Manager has a yellow explanation mark and states a driver problem with the Logitech C615 webcam.
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Have you downloaded and installed the software from Logitech site for this webcam. This should remove the driver error.

https://support.logitech.com/en_us/product/hd-w...

Disclaimer 1 - Using Third Party Software is completely at your own risk. This advice is in my personal capacity as a volunteer.
Disclaimer 2 - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Hi Wayne. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

Uninstall any Logitech software you have in Settings > Apps > Apps & Features, restart PC.

Then download and install the software from here: https://support.logitech.com/en_us/product/hd-w...

If this does not work, try running or installing the software in Compatbility Mode:
https://www.laptopmag.com/articles/set-compatib...
https://social.technet.microsoft.com/Forums/win...

You can also remove the software completely, restart PC and Check for Updates to see if it offers any that work. Type Updates in Start Search.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
_________________

Windows MVP 2010-20

Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

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Greg, thank you for your reply. I have already tried removing the Logitech software and drivers and reinstalling the software and drivers from Logitech. I have done several shutdowns and restarts along with the uninstalls. That made no difference. I have not tried reinstalling in the software in the Compatibility Mode, I will try that later (I am not now at the computer with the problem). The camera had been working fine on the same computer until a few weeks ago. I have made no changes to the computer other than adding an APC Backup which I do not think has caused a conflict. I am wondering if it is not a conflict that has occurred following one of the Windows 10 updates/upgrades.

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Good question, Wayne.

You can check which Updates were installed around the time the problem started, at Settings > Update & Security > Windows Update > Installed Update History, then uninstall the Update there.

Often the problem will not replicate when they reinstall, but if so you install the Hide Updates tool from this link: http://download.microsoft.com/download/f/2/2/f2...

Then Uninstall the Update and immediately check for and hide it with the Hide Updates Tool.

You can also try to System Restore to a point before the problem began: http://home.bt.com/tech-gadgets/computing/how-t...

Update that affect drivers can sometimes be fixed by rolling back, uninstalling to reinstall the driver in Device Manager reached by right clicking the Start button.
_________________

Windows MVP 2010-20

Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

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Last updated June 20, 2021 Views 31,752 Applies to: