Windows 10 can't detect Micorsoft Bluetooth Mouse 3600

Hi I installed Windows 10 and my bluetooth wasn't recognized so I downloaded a new driver (http://support.lenovo.com/ca/en/downloads/ds031759) but still my computer can't find my mouse (Microsoft Bluetooth 3600).

What am I doing wrong/How can I fix this?

Every other thread I come across has solutions for other versions of Windows or a different type of mouse.

Thanks.

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Hello Bill,

Thank you for contacting Microsoft Community.

We understand the inconvenience you have experienced.

  1. Are you able to connect other Bluetooth devices to your Computer?
  2. Did you check connecting Mouse with other Computer?

First shutdown you PC completely. Then restart it back after a while. Now once you reach desktop, go to Start > Settings > Device > Bluetooth. Now turn on the Mouse. Refresh the windows and see if the Mouse appears there. If yes, click on it and select Pair.

If it doesn't appear, then try to check connecting other Bluetooth devices to your Computer to see if they pair correctly. Also check connecting the Mouse with other Computer to see if it works correctly there. This both actions will gives the clue on the root cause of the issue. Meanwhile try to install legacy Bluetooth drivers (Windows 8.1 or Windows 7) to see if they make any difference in situation. Also try installing Mouse and Keyboard Center 2.7 64-bit (exe)-Download for customizable features available for Windows.

Ensure that you're system is up to date with Windows Updates. Go to Start/>Settings/>Update & Security/> Windows Update and check for any available updates.

Keep posted outcome to guide you further.

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Hi there thank you for the reply.

It took me a couple of days but I finally found another bluetooth device to try to connect to my computer and another computer to try to connect with my mouse.

My computer recognized the other bluetooth device right away.

Also, the mouse was recognized by the other computer right away.

I tried installing legacy drivers.

Still nothing.

Also tried installing Mouse and Keyboard Center 2.7 64-bit but it won't do anything because it says I have no supported devices.

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I am having the same issue... Long story short... I lost a years worth of work trying to fix this.

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Hi, I think i fix the problem for my pc. I have the same issue for the mouse 3600.

If you have Intel Chipset

Try this  (http://www.intel.com/content/www/us/en/support/detect.html)

download and update all devices.

Hope this helps

Regards.

Mike

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Thank you all for replying to my question. After trying so many things for so long, I ended up just buying a different mouse that some other forums said they had no problems with, and sure enough it worked fine. I sold my Microsoft mouse for almost as much as I bought it for and that person had no problem with it. So, I guess I'll never truly know what the problem was.

BTW the mouse I bought was the Logitech M557 bluetooth.

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Hey, Mike.

I did something very similar to what you suggested: 

Start > "Device Manager" > Device Manager > Bluetooth > Right clicked on "Intel Wireless Bluetooth" > Update Driver Software... > Search automatically for updated driver software (I'm connected to the network).

It found an update, installed it, and my Microsoft Designer Mouse magically appeared in my bluetooth list (Start > "Settings" > Settings > Devices > Bluetooth).

Cheers, Mike! Great idea!

G I G

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I have the same issue then I came back with previous bluetooth driver and work well.

Just FYI.

All the best.

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I found the solution of this problem this way:

 

1. Shut down the mouse

2. Push the power button for more than 5 seconds (try to avoid pushing other buttons)

3. Blue light underneath starts blinking and the mouse appear on the bluetooth devices list

4. Pair it


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I have the same problem. Up until yesterday my Logitech MX Master 2S was working flawlessly. No intermittent connections, it just worked.

This morning, I can connect via bluetooth but it doesn't show as a mouse, but as an "other." The mouse is unresponsive. So it's gone from perfect to useless overnight.

I can connect with another laptop and it works fine. If I try and connect a different BT mouse (MS Mouse 3600) to my machine, it fails.

So the problem is with Windows 10 and/or MS Surface Pro 4.

I can't find anything to help my solve this, but it's clearly a Microsoft issue so I hope someone from MS is listening and can help me fix this.

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I have the same problem. Up until yesterday my Logitech MX Master 2S was working flawlessly. No intermittent connections, it just worked.

This morning, I can connect via bluetooth but it doesn't show as a mouse, but as an "other." The mouse is unresponsive. So it's gone from perfect to useless overnight.

I can connect with another laptop and it works fine. If I try and connect a different BT mouse (MS Mouse 3600) to my machine, it fails.

So the problem is with Windows 10 and/or MS Surface Pro 4.

I can't find anything to help my solve this, but it's clearly a Microsoft issue so I hope someone from MS is listening and can help me fix this.

I just faced this problem with by MX Anywhare 2 and Surface Pro 2 this morning and finally fixed after a few hours testing.

The root cause might be the Bluetooth driver not working fine with Microsoft Bluetooth LE Enumerator.

Here is my solution:

- Uninstall the paired Bluetooth mouse which act as "Other Device"

- Open Device manager, select Bluetooth, right click and uninstall the Bluetooth Device (In my SP2 is Marvell AVASTAR Bluetooth Radio Adapter)
- Wait for a while for the uninstall - It may take up to a few minutes

- The system will prompt you for restart after the uninstall complete - restart right the way

- After system restart, the Bluetooth device should coming back automatically 

- Pair the Bluetooth mouse again and work as normal

Hope this could solve your problem

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Last updated November 25, 2020 Views 27,808 Applies to: