Windows 10- Canon MF4350d Toolbox for scanner doesn't work

I spent about 6 hours on this. I spoke to Canon tech support and we uninstalled the old drivers and installed the updated Canon drivers and completed deleted all of the old files for the old drivers.  We did get the scanner to work with the toolbox. I was informed to be prepared that on Windows 10 with the updated drivers, the toolbox only works sometimes and won't work all the time. This in fact is what is taking place now. Does this mean I need to buy a new scanner or is there something on-line I can download for Windows 10 to enable my Canon MF4350d scanner to work.  What scanners will work with Windows 10? It's clear to me that the Canon drivers are not resolving the toolbox issue on Windows 10.
 

Question Info


Last updated November 22, 2019 Views 15,310 Applies to:

Hi,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience caused. I will be glad to assist you with this.

Thank you for mentioning the different steps you have tried to resolve the issue.

To better assist you, let us know if you receive any error message when you try to scan.

I would suggest you to try the steps below and check if it helps:

1. Press Windows key + R to open the run command.

2. Type devmgmt.msc and press enter to open device manager.

3. Locate the printer driver from the device manager and uninstall it.

4. Restart the computer.

Restarting the computer will install the generic driver of version. Try the steps above and let us know the result.

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Well, 2 hours after trying to scan a document with a Canon MG5600 printer/scanner/copier, I am no further on.  I could scan ok before upgrading (or should that be downgrading?) to Windows 10, so why not now??  I've uninstalled the printer driver, restarted and there is no resolution. These sort of problems should just not happen.  It just puts you off upgrades - if it works then leave well alone might be the best approach.

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Thank you but I believe this was already done and I don't have time to keep experimenting with ways to get the scanner to work. I am now going to buy a new stand alone scanner and cross my fingers that it will work with Windows 10.

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I agree.

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Happy to report the problem has now been resolved. I contacted Canon again but this time via email. I was given instructions and had it fixed within an hour.

ANSWER: You need to send the Canon tech support an email so they can provide the exact set of instructions to get your scanner to work with the toolbox.

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Windows 10- Canon MF4350d Toolbox for scanner doesn't work - Problem solved when I uninstalled the newest version of printer driver and MF Toolbox I downloaded from Canon official website. Luckily I still keep the disc when I bought the printer. I reinstalled the original printer driver and Toolbox software came with driver. Scanner works perfect now.

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Would have been nice of you to help us all out and post the instructions that canon gave you.

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Hello,

A member here asked for the instructions I received from Canon on how to fix the scanner issue. Note that I had added/removed the drivers afew times and lost track of what was done during the phone calls. In addition, this was in 2/2016 and it is possible that Canon added on a new driver to resolve this. It was a little involved which was why I recommend emailing Canon directly. Below is what I did to fix the issue and their 2/3/16 response.

"Since you have already uninstalled the drivers and MF Toolbox then downloaded and installed the Windows 10 drivers and MF Toolbox from the Recommended Downloads section on our web site, then changing a setting in Windows 10 should restore your ability to scan.  Please follow the steps below:

1.  Right click the Windows Start button and select Run.

2.  Enter (services.msc) without the parenthesis.

3.  Scroll down look for Windows Image Acquisition (WIA).

4.  Right click on it, then select Properties.

5.  Select the "Log On" tab.

6.  Select the radio button for “Local System account”.

7.  Check the box for “Allow service to interact with desktop”.

8.  Click OK."

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Works great have not been able to use my Scanner since upgrading to windows 10, this fix works thanks for your help guys

Since you have already uninstalled the drivers and MF Toolbox then downloaded and installed the Windows 10 drivers and MF Toolbox from the Recommended Downloads section on our web site, then changing a setting in Windows 10 should restore your ability to scan.  Please follow the steps below:

1.  Right click the Windows Start button and select Run.

2.  Enter (services.msc) without the parenthesis.

3.  Scroll down look for Windows Image Acquisition (WIA).

4.  Right click on it, then select Properties.

5.  Select the "Log On" tab.

6.  Select the radio button for “Local System account”.

7.  Check the box for “Allow service to interact with desktop”.

8.  Click OK."

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