WINDOWS 10 - camera not working

Hi Bez,

We appreciate you for being part of Windows 10.

Kindly follow the below methods and check if it helps.

Method 1:

I suggest you to update the camera drivers through device manager and check if it helps.

Refer the below article on how to update the drivers in Windows 10.

How to: Install and Update drivers in Windows 10

Method 2:

I suggest you to run the Hardware and devices troubleshooter and check if it fixes the issue:

Follow the steps given below:

1. Press Windows + X keys on the keyboard and select Control Panel

2. Type Troubleshooting in the search bar on the Control Panel.

3. Click on View all on the left navigation pane.

4. Click on Hardware and devices.

5. Click on Advanced on the Hardware and devices dialog box and click on Run as administrator (Enter the credentials if required).

6. Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

I had already tried Method 1, which did not solve the problem.

BUT JOY...........) method 2 has worked.

Thank you so much for your assistance.

Hi Cpgeevan,

We are glad to know that your issue is resolved.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

Hi Kiran,

Thanks! That approach helps to resolve other similar issues too.

Geevan

Hello Shaidullslam,

What is the make and model of your device?

If you're able to see the Camera in device manager follow the below steps and check if it helps.

a) Open run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter.

b) Spot and expand the “Imaging devices”.

c). Right click on the Camera driver and select “Update Driver Software”. When it prompts to choose an option How do you want to search driver?, then go with Search automatically for updated driver software. If you have a driver available on your PC, then select Browse my computer for driver software, then select the appropriate location, where the driver located on your PC for updating it.

d). Once this is done, restart the computer to check the problem fixed. If it doesn't fix the issue, then Right click on the same driver and select “Uninstall” then restart the system and let the system install the driver automatically on Start.

If problem still persist, then try installing drivers in compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows.

Follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 or 7 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Let us know if problem still persist, we're glad to assist you. Hope this will address your query.

None of these suggestions worked for me.

HP Envy DV7 with Beats was installed with windows 8

but updated to windows 10 and lost the camera. Says its not on or connected and when I look for the camera device there is no camera (even searched for it and downloaded camera drivers from HP and windows and still did not work for me and ran with and without the compatibility box checked)

Feels like ive done everything but not sure yet. 

Hiii my name is Raheeza actually recently I have purchased a windows 10tablet and my camera  is not opening and my Skype isn't working a front camera when opening shows error and some code. Even my back camera  isn't  opening pls send me a solution.If got the solution pls mail *** Email address is removed for privacy ***

This worked for me  thank you.

d). Once this is done, restart the computer to check the problem fixed. If it doesn't fix the issue, then Right click on the same driver and select “Uninstall” then restart the system and let the system install the driver automatically on Start.