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Windows 10 + BOSE Quietcomfort 35 - do not work

Jarek Zurawski asked on

I got new BOSE Quietcomfort 35

I managed to connect it via BT to my DELL computer. I can see two drivers under Device Manager

However under Sound Manager I do not see it at all:

I'm sure that there is a way to setup and use them as headset or headphones. I do not know what more I can do to get it installed?

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oscar trimboli replied on

After realising that the phone version confirmed the name of the phone when my connection was 100% paired, I thought that there might be another setting I needed to review

Under Bluetooth settings ==> More Bluetooth Settings ==> I checked the box <Allow Bluetooth devices to find this PC>  and then held the Bose Power Button for 10 seconds to the right to clear all settings

When the QC35 went to the pairing process and I clicked pair on the PC the headphones read back the name of the PC and then the QC 35 was visible as an audio device

I then unchecked the box <Allow Bluetooth devices to find this PC> and the headphones worked

I hope this helps because there is a very frustrating lack of documentation for this combination of PC and Bose

oscar trimbol
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gomezo replied on

Hello all,

Here is an easy fix that worked for me.

1. First you need to add the device doing Control Panel -> Hardware and Sound -> add device. If you already did this and don't see the headphones under Sound Manager, uninstall the drivers, restart your pc and try again.

2. Still in Control Panel -> Hardware and Sound, click on Devices and Printers, right-click on the headphones icon, go to Properties and the to "services" tab, wait for the list to get updated and deactivate "Handsfree Telephony".

3. Restart your PC.

I hope that work for you too ;)

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