Windows 10 absolutely will not detect my bluetooth headphones.

A few points, PLEASE read all of these thoroughly to avoid posting answers I can't do anything with:

  • Using Windows 10 x64, the latest Creators Update
  • My headphones are Altec Lansing, model MZX300
  • The headphones work 100% fine on my Android phone, connecting instantly
  • Yes, the headphones are in "discoverable" mode, and I've tried many, many times
  • I have tried connecting via the "Connect" option in the Action Center, the bluetooth settings, and the "Add a device" wizard. On Android I don't even have to attempt to discover the headphones, they just appear.
  • I have disabled bluetooth on my phone to ensure there is no conflict. The headphones stay in "discoverable" mode (flashing red and blue light, as indicated by the instructions) until they power off due to inactivity.
  • I have checked "Allow Bluetooth devices to find this PC"
  • It's not a driver issue, this same problem occurs on two separate computers with different bluetooth radios (generic & realtek)
  • Both of the bluetooth-related services in services.msc - including the one specifically related to bluetooth headsets - are enabled and set to start automatically.

Why is bluetooth on Windows such garbage? Since there obviously won't be any helpful solutions posted, should I just switch to OSX?


Yes, I did that. I have an HP laptop so its not an uncommon brand and it made no difference.

John, does HP not list a different, 3rd party driver for your integrated wifi/bluetooth, maybe? That is what I had to do. I have an MSI GS60 laptop. I went to the MSI website and found a link to the mfg of the driver and installed it. Once I did that, the BT was detected and the issue was resolved.

Oh, and the simple fact the a multi-billion dollar company like Microsoft can't handle a simple driver update, forcing me to spend DAYS troubleshooting is simply inexcusable. But hey, MS has us all over a barrel, don't they? They don't have to give a ****...

41 people found this reply helpful


Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.


Question Info

Last updated May 11, 2021 Views 55,372 Applies to: