White box / blank area when printing images

In Explorer, when I right-click an image and choose "Print" (i.e using Windows' image printing feature), the printed picture has a white borderless box covering the middle of the page. This happens every time, no matter what settings I change, such as a size, type of paper, quality, etc. It happens with jpeg, jpg and png files, but not bmp. 

If I open the image with IrfanView or Photos and print from the app, it prints fine. All other documents such as docx, pdf and xlsx print fine.

I use Windows Picture & Photo Viewer as my default image app, I wonder if it's something to do with that.

Tried rebooting and I've ran Windows Update. I am reluctant to uninstall/reinstall drivers/software because the problem isn't widespread, only printing images from Explorer.

Thanks for any assistance.

Hello JohnMarshallJD,

I'm John an Independent Advisor and a Microsoft user like you. I'll be happy to assist you today.

Recent updates in March caused some printers to crash and print incorrectly.
Microsoft is already aware of the issue and is working on a fix.

As a workaround, Please try uninstalling the recent March updates

Press Start then click Settings(Gear icon)
Select Update and Security > View update history
Click Uninstall Updates
Under Microsoft Windows, select the most recent updates then Click Uninstall
Note: Find KB5000802 in the list and uninstall it first
Wait for the updates to uninstall
Restart your PC


Please try performing a System Restore on an earlier date where everything still works.

Press Windows key+R to open Run then type: rstrui.exe
Press Enter. This will open System Restore
Click the Next button.
Choose the restore point to an earlier date where everything still works.
Click Next then Finish

Kindly let me know if this helps or if you have any further concerns.


John DeV
Independent Advisor

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Question Info

Last updated September 17, 2021 Views 15,642 Applies to: