where is my sony vaio webcam after win10 update. Not in device mgmt

where is my sony vaio webcam after win10 update.  Not in device mgmt
Hi JkCaruso,

Check the Sony Vaio website for updated Windows 10 drivers for the webcam.

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I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

If installing the latest webcam driver doesn't help, go to Device Manager reached by right clicking the Start Menu. From View tab show Hidden Devices. Search for webcam under Imaging or other devices.

Open Webcam device, on Driver tab choose Roll Back. If no Roll back then choose uninstall, restart PC to reinstall driver.

If that's not enough you can look for the driver to uninstall in Settings > Update & Security > Windows Update > Installed Update History.

You can also System Restore to a point before the Updates that caused this: http://home.bt.com/tech-gadgets/computing/how-t...

Once you get back before the Update or uninstall the Update driver, hide it by running the Hide Updates Tool: https://www.howtogeek.com/224471/how-to-prevent...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
----------------------------------
I am a volunteer and not Microsoft.

Over 100,000 helped in forums for 10 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-20

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Hi JkCaruso, I am Rob, a volunteer and a 10 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as volunteers we are not responsible for the development of Windows or the computer hardware and drivers.

You probably just need to update or re-install the latest available camera drivers/program from Sony for your system (see Sony links below).

-----

More troubleshooting if needed.

Windows can't find or start the camera <-- please read this
http://windows.microsoft.com/en-us/windows-10/c...

Also, check with the camera's maker.

Camera app and webcams help <-- see "If you have problems with your webcam" <-- read this
https://support.microsoft.com/en-us/help/17444/...

==============

Sony - Contacts
http://esupport.sony.com/US/perl/contact-land.pl

Sony - Drivers
http://esupport.sony.com/perl/select-system.pl

Sony - Support
http://esupport.sony.com/

Sony - Forums
https://forum.sel.sony.com/?XID=M:showcase:esup...

Please let us know the results and if you need further assistance.
Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

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What is the make and model of your Sony Vaio?

Press Windows key + X
Click Device Manager
Expand Cameras
Right click the camera, then click Uninstall

Note: If you don't see it under cameras, look under Imaging devices.

Exit device manager then restart.

Windows 10 should redetect it then reinstall it.

Check if the camera is working again.

If you have a third party Antivirus utility installed, please remove it.
Also check the manufacturers website for updated driver.


Option 1. Press Ctrl + Shift + Esc or right-click empty space on the toolbar.
Open “Task Manager” and go to the “Processes” tab.
Carefully analyze what programs are currently running in the background of the system.
If you found an app that uses Camera, for example, Skype running in the background, click it, and select “End Task.”

Option 2. Try a Clean Boot
Click “Windows key” and type msconfig.
Click “System Configuration” and open “Services” tab.
Mark “Hide all Microsoft services” box and select “Disable all.”
Open “Startup” tab and click “Open Task Manager.”
Click on each startup item and select “Disable.”
Close Task Manager and click “OK” on the System Configuration window.
Reboot the system.

If Clean Boot helped to fix error, we would recommend you to enable apps one by one. After each enabled app, check if the Camera is working. This way, you will isolate the problematic application.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Last updated September 17, 2020 Views 7,950 Applies to: