I have two external hard drive one of them is WD My Passport and another one is Samsung .
after I updated all my PCs , Laptops and workstations (all of them are HP devices ) to newer windows 10 version 1902 &1903, I couldn't managed anything with my external HDDs event though these device were connected with USB 3.0 to computers as well as I can find out them in Control Panel-Devices & Printers as new connected devices but after one minutes the icons got warning that means "the mass storage device have problem" also you can see this warning on the target USB port on Control Panel-Devices . despite of hearing connect and disconnect beep devices are not get drive letter to show up in my computer window . the HDDs LED is static without any wick to develop correct installation , so it explain OS communication is weak and not correctly with this devices.
I checked even computer disk management but no sign of any external devices there. of course I tried many options like updating bios, hardware driver update , USB port changing ,checked registry value of ports, download Western Digital My passport drivers, repair system files with specified software which users recommended in forums but none of them respond.
the only method I can run my devices is I used a USB 2 cable convertor to sit between HDD and computer USB ports.
on that time I understood if I connect directly HDDs to usb2 port or using usb2 cable convertor my issue will be solved.but it is only alternative method not a right solution .in view of the fact that my computers doesn't have usb2 ports expect on of my embedded PCs .
I will be glad if give me a good solution or notify me that,it is an universal problem of the newest update or only of lack of some minor features .