Unknown Other Devices after Windows 10 Manual Upgrade - FuturedialDMI, MAP SMS/MMS, PandoraLink and Sync Proxy

After becoming impatient with the upgrade through Windows Update, which notified me yesterday morning that they were validating Windows 10 for my Dell XPS 15 (9530) notwithstanding that the GWX program had previously said the system was entirely compatible, I manually downloaded and installed Windows 10 Pro 64 bit yesterday afternoon.

So far, the upgrade appears to be great, with one relatively minor issue.  I now have four unknown "Other devices" showing in Device Manager.  I've updated all of the drivers recommended by Dell for this machine and they are still there.  The unknown devices are: FuturedialDMI, MAP SMS/MMS, PandoraLink and Sync Proxy.  See below:

I think the first, second and fourth are likely associated with my HTC One M8 phone, although I have downloaded and updated the sync software for that phone, which I believe contains all the pertinent drivers.  Pandoralink is evidently a hardware system that lets a phone play Pandora to a properly equipped car radio so it is likely a Bluetooth driver of some sort.  No updated driver appears available for such a device at the Dell Support web site.

Hours of searching have left me stymied.  Any suggestions?  Anyone else seeing these unknown devices on their laptops.

Thanks!

 

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Last updated December 13, 2019 Views 93,247 Applies to:

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Hi,

Thank you for your interest in using Windows 10.

I would suggest you to install available Windows updates including Optional updates and check if that helps you. Installing chipset driver might be helpful in fixing the issue. You can download the chipset driver from the computer manufacturers website.

If the issue still persists, refer to the following suggestion.

Please follow the steps to run hardware troubleshooter on the computer and check if that helps you:

a) Press Windows and X key together and select Control Panel.

b) Click on Troubleshooting.

c) Click on View all option on the left side of the Windows.

d) Click on Hardware and Devices option.

e) Click on Next and follow the onscreen instructions to troubleshoot the issue.

As a work around, I would suggest you to Update the device driver from the device manager, restart the computer and check if thet helps you.

  1. Press Windows and X keys together.

  2. Click on Device Manager..

  3. Right Click on the Device.

  4. Click on Update.

Hope this information helps you. Please do let us know if you need further assistance.

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Hi,

Thank you for your interest in using Windows 10.

I would suggest you to install available Windows updates including Optional updates and check if that helps you. Installing chipset driver might be helpful in fixing the issue. You can download the chipset driver from the computer manufacturers website.

If the issue still persists, refer to the following suggestion.

Please follow the steps to run hardware troubleshooter on the computer and check if that helps you:

a) Press Windows and X key together and select Control Panel.

b) Click on Troubleshooting.

c) Click on View all option on the left side of the Windows.

d) Click on Hardware and Devices option.

e) Click on Next and follow the onscreen instructions to troubleshoot the issue.

As a work around, I would suggest you to Update the device driver from the device manager, restart the computer and check if thet helps you.

  1. Press Windows and X keys together.

  2. Click on Device Manager..

  3. Right Click on the Device.

  4. Click on Update.

Hope this information helps you. Please do let us know if you need further assistance.

Respectfully, this cut and paste standard reply is very frustrating as it fails to address the central question of what these unknown devices are and where to get drivers for them.

But to respond to the suggestions in order:

I am running the final release version of Windows 10, which, other than the three updates installed at installation, has not been updated, so there are no "available Windows updates."  Not sure why you're recommending getting a chipset driver from the manufacturer as none of the unknown devices appear to be chipsets and, in any event, I've already updated the chipset drivers from Dell's support site.

I ran the Troubleshooter, which predictably found no problems.  But I wouldn't expect it to as this is not a "problem" that is really susceptible to troubleshooting. This is a lack of drivers for unidentified devices.  The solution is to identify the devices and find the drivers.

If updating drivers from Device Manager worked, then I wouldn't have posted. 

Can someone from Microsoft please READ the post and provide a helpful response.

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This is related to your Smart Phones or Bluetooth devices. I think  most of the venders not yet released windows 10 drivers..

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Boah, again this standard answer. I luckily had only one missing driver .. the sms mms one.

What I did was to install different packages of driver updaters. I found winzip drivers updater that offered to install one driver for free. It detected one missing and 6 outdated drivers. I decided to let it install the missing one.

The Microsoft drivers update always answers that everything is up to date. The same wrong and boring answers as you get here.

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After becoming impatient with the upgrade through Windows Update, which notified me yesterday morning that they were validating Windows 10 for my Dell XPS 15 (9530) notwithstanding that the GWX program had previously said the system was entirely compatible, I manually downloaded and installed Windows 10 Pro 64 bit yesterday afternoon.

So far, the upgrade appears to be great, with one relatively minor issue.  I now have four unknown "Other devices" showing in Device Manager.  I've updated all of the drivers recommended by Dell for this machine and they are still there.  The unknown devices are: FuturedialDMI, MAP SMS/MMS, PandoraLink and Sync Proxy.  See below:

I think the first, second and fourth are likely associated with my HTC One M8 phone, although I have downloaded and updated the sync software for that phone, which I believe contains all the pertinent drivers.  Pandoralink is evidently a hardware system that lets a phone play Pandora to a properly equipped car radio so it is likely a Bluetooth driver of some sort.  No updated driver appears available for such a device at the Dell Support web site.

Hours of searching have left me stymied.  Any suggestions?  Anyone else seeing these unknown devices on their laptops.

Thanks!

Doesn't work!!!
TazTv

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Strange, I had had the missing MAP SMS/MMS driver as described above, and had found a solution for that but then there was a major update of Windows 10 and after that I do neither see missing drivers nore do not know where this device now is handled. So may be you only need to update (I got 32 bit windows). Who knows

By the way it seems that the major update of Windows 10 created an additional Partition on my hard drive.... I will be interesting to see how disk space becomes smaller and smaller after updating Windows and finally only consist of some useless partitions..... tsssssss.  

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Here's your solution:

Install the Toshiba Bluetooth stack from this link:

http://www.support.toshiba.com/sscontent?contentId=4007183

NOTE: During the installation phase, especially towards the end, the installer might seem frozen but leave it alone until it gets to "Finish"

You'll force to reboot at the end, and all '?' under Device manager will disappear.

Goodluck

Storage Engineer

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I think just go to laptop manufacture website and download system update. Automatic software for system update usually can find what drivers that are missing.

Good luck!

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Try this:

RomanDE replied on March 8, 2014See post history
Close
For Windows 7 64 Bit - testet and works fine on Sony Vaio VGN-TT11WN
Windows requires two important files to install the device - "BthMtpEnum.sys" be found in the directory [root]\Windows\System32\Driver and "bth.inf" be found in the directory [root]\Windows\inf. Before you can install the driver makesure the two files are properly installed on your computer and the Versionnumber is at least 6.1.7600.16385 for "BthMtpEnum.sys" and 6.1.7601.17514 for "bth.inf" . If not then try following: Download the file "BthMtpEnum.sys" from the Internet. I don't remember the adress where i found the file, but i am sure you can find the file quickly with google. Because this is a system file and must be registred as driver from Windows and therefore you must copy and paste the downloaded "BthMtpenum.sys" to your system directory. By default for Windows 7, this is: C:\Windows\System32. If you use a 64-bit version of Windows, you should also place BthMtpEnum.sys in C:\Windows\SysWOW64\. Make sure overwrite any existing files (but make a backup copy of the original file). Finaly reboot your computer. Sometimes it is possible that Windows shows a error message after the reboot. Then try following: 1. Open Windows Start menu and select "Run...". 2. Type CMD and press Enter. 3. Type cd (your root letter, e.g. C or D etc.):\Windows\System32 (example: cd C:\Windows\System32) and press Enter. 4. Type regsvr32 BthMtpEnum.sys and press Enter. When it's done we continue with the 2nd important file. Go in to your Windows\inf directory. Look at the file "bth.inf". If you find the file then go to my install instruction below else if you can't find the file you can manually copy the file taken from another source. You can found and take the file also from Windows 8/8.1 Version wich works fine under Windows 7. Only important is the samebus architecture(32/64) from the Version of Windows you use and the Version of Windows you want to use the file. I had success with the "bth.inf" from a Windows 8.1. You find the filein the same directory as in Windows 7 (windows/inf). Finally, copy this file manually in your Windows\inf directory (e.g. with a usb-stick). Reboot your Computer. When it's done you can install the device with the following instruction :
Install:
1. go in the Device Manager
2. select the Device and right click on it
3. select Update Driver Software
4. select "Browse my Computer... - Locate and install driver manually"
5. select "Let me pick from a list...."
6. unselect "Show compatible hardware" and than click on "Have Disk..."
7. Navigate to your Windows/Inf Directory and select the file "bth.inf"
8. On the left side "Manufacturer" select Microsoft and on the right side "Model" select Bluetooth-MTP-Deviceenumerator and click next to install the driver.
9. Done, enjoy.
P.S. 1. Possible in Step 8 Manufacturer can also named Generic. 2. Before last step to install the driver is possible that Windows show's a warning-info "driver is not digitally signed" - you can ignore this, click yes or next to install this driver anyway - it works fine.

Attention: This is my Interpredation the solution of this annoying problem because I had nowhere found a workingsolution in the internet. The approach has worked for me with the above-mentioned hard and software works. I can not guarantee whether this solution also works with other components. For safety please make a backup of your system beforeyou applying this solution way.

Thank you, i hope i can help somebody
Roman

The original website link:

http://forum.xda-developers.com/google-nexus-5/help/nexus-5-map-sms-driver-windows-8-1-t2645403

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After becoming impatient with the upgrade through Windows Update, which notified me yesterday morning that they were validating Windows 10 for my Dell XPS 15 (9530) notwithstanding that the GWX program had previously said the system was entirely compatible, I manually downloaded and installed Windows 10 Pro 64 bit yesterday afternoon.

So far, the upgrade appears to be great, with one relatively minor issue.  I now have four unknown "Other devices" showing in Device Manager.  I've updated all of the drivers recommended by Dell for this machine and they are still there.  The unknown devices are: FuturedialDMI, MAP SMS/MMS, PandoraLink and Sync Proxy.  See below:

I think the first, second and fourth are likely associated with my HTC One M8 phone, although I have downloaded and updated the sync software for that phone, which I believe contains all the pertinent drivers.  Pandoralink is evidently a hardware system that lets a phone play Pandora to a properly equipped car radio so it is likely a Bluetooth driver of some sort.  No updated driver appears available for such a device at the Dell Support web site.

Hours of searching have left me stymied.  Any suggestions?  Anyone else seeing these unknown devices on their laptops.

Thanks!

Dear ZacariasChacon update your pc/laptop driver. i face same problem after update my bluetooth driver, it fix automatic
Vinod Pal

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