that fingerprint has already been set up on another account windows 10

Hi,

I successfully had  setup fingerprint on previous build, but there was only one partition by default on the disk and a lot of Toshiba software which I did not want on this laptop.

So I completely wiped up the disk, created 3 partitions and reinstalled Windows. 

After reinstalling Windows 10 I am having trouble to setup fingerprint for authentication.

It keeps saying "that fingerprint has already been set up on another account".

When I try any other finger it works, but I want that specific finger which I usually use to work.

I tried to remove and add account again, still did not worked...

Also deleted all files from  C:\Windows\System32\WinBioDatabase\  and rebooted. 

Again no success... 

Added other finger, then deleted fingerprint and retried.

Removed and installed the driver gain, driver is synaptics fp sensors (wbf) (pid=0010) 

My laptop model is Toshiba Satellite Pro A50-C-209

Windows version is Windows 10 Pro

One more thing, I am logging in with MSN account (@hotmail.com).

Could it be that fingerprint is somehow stored on Internet with MSN account?

Because disk is entirely wiped, it could not be stored on the disk unless windows is somehow writing it to BIOS....

When I reinstalled windows it was complete reinstall, because even partitions are change.

I did not had to enter windows key as it took it from the BIOS.

But I did enter new user.

Help is welcome!

Vagif

[Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in]

Hi Vagif,

Since you’ve already deleted all the files where the fingerprints are saved, uninstalled and reinstalled the driver, we suggest that you try to remove the device where you're trying to register the fingerprint that are associated to your MSN account from this link.

It could be that the fingerprint data is still linked to the Microsoft account that you’re using when signing to your Windows 10 computer. Once you’re done removing it from there, restart your device and check the result.

We're just here if you need further help.

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I just did, but same problem persists. 

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I also tried to remove account from computer, then reboot and add account again.

One strange thing is that normally when I did it first time (previous build), during the first login Hello started and was asking to setup fingerprint.

It is not doing that ever since...

Strangely issue is with only that finger I used in the first build, all other work.

I guess I had better delete it before rebuilding windows, but now it is too late.

However I still dont understand where it is saved....

What to do?

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We appreciate the information that you’ve provided. At this point, we’ll try to delete date from the registry. Here are the steps:

  1. Make sure that the Windows Biometric service is stopped. Type services in the search box, then select the Windows Biometric service from the list. Click on it and select Stopthe service located on the right-hand portion of the window.
  2. Navigate again to this location: C:\Windows\System32\WinBioDatabase and delete all the .DAT files that you’ll see.
  3. Remove the registry entry from this location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WinBio\AccountInfo.
    1. Type run in the search box, the click on the Run box.
    2. Type regedit and press Enter.
    3. If prompted by User Account Control, click Yes to open the Registry Editor.
    4. Navigate to this path: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WinBio\AccountInfo
    5. Make sure that the data value for EnrolledFactors is set to (0). If yes, delete the entire .DEFAULT folder. If not, double-click EnrolledFactors and change the value to (0). Then, restart your device and check if it will resolve the issue.

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, refer to the article: How to back up and restore the registry in Windows.

Let us know the update after trying the steps.

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Still does not work for that finger....

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WinBio\AccountInfo had 3 folders. 2 folders with GUID's and .DEFAULT 

EnrolledFactors was(0) in .DEFAULT 

In other 2 it was not.

I made a backup of entire AccountInfo and then deleted all folders ( .DEFAULT and 2 other folders with gUID names

Then I did reboot and tried again.

Before doing all this I removed device again from MSN accoun

I also removed account from Microsoft Store.

I really dont get it, where else it could be stored?

Issue is only with that specific finger...

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I can think only about one more place, BIOS

Is that possible that widows saved it in BIOS?

If yes, how to get it deleted from there?

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Since you’ve encountered the same result after trying to remove the fingerprint data from the files, it’s possible that it’s still embedded in the BIOS. To have this information be deleted from the BIOS, we suggest that you contact the manufacturer of your device for further assistance on how to navigate to the BIOS of your computer.

Note: Each manufacturer has a unique way to get into to the BIOS environment.

Let us know if you have other concerns that we can assist you with.

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I will try with Toshiba forums. 

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Sure! You can give us an update after trying to do so. Then, if you have other concerns that we can assist you with, please don’t hesitate to let us know.

Regards.

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Last updated October 20, 2020 Views 7,333 Applies to: