System is connected to a monitor, sound not working Windows 10.

I was running windows 8.1 but my computer crashed due to a virus. I got it sorted and they installed windows 10. but I have a problem with sound. My pc is connected to a monitor, and my tv. Sound to my monitor is nonexsistent, but sound to the tv is perfect.

Anybody help please.

Old title: WINDOWS 10 SOUND.

 

Question Info


Last updated November 18, 2019 Views 3,515 Applies to:
Hi,
 
Welcome to Microsoft Community. 
We understand that, Sound is not working on your system and we are glad to help you.
  
Before we proceed, I need more information to help you better:
 
1. Did you install all the pending updates and driver updates on your system?  
2.  Did you make any changes on the system, prior to this issue?
3. Are you facing this issue on the Microsoft account or a local account? 

4. What is the make and model of your system?

I suggest you to sign out from the current user account, restart the PC and login to the either administrator account or the Microsoft account to check, if that helps.
 

Also, I suggest you to install any pending updates on the PC to check, if that helps.  Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

Windows Update may have updated drivers available that may be relevant to your current issue. Many times, updated drivers are listed in the "Optional" section of Windows Update. Install any pending updates on the pc to check if that helps.
 

I suggest you to uninstall and re-install audio drivers from the manufacturer website. Check, if it helps.

1. Click on Windows key + X and then, select Device Manager.
2. Open device manager.
3. Expand ‘Sound Video and Game Controllers”.
4. Right-click on ‘High Definition Audio Device and select ‘uninstall’.
5. Follow the prompt and restart the computer.


Now re-install latest audio driver from the manufacturer website. 
 
For more information, refer to the link below, to fix your issue with sound problems:
 
Fix sound problems
Hope it helps. Reply with the result and I'll be happy to help you further.
 
Thank you.

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Hi, Thanks for your reply, sorry for the delay, but Easter got in the way.

I tried your suggestions with the following results.

Automatic updates are installed ok, but I tried manual updates of which 2 were available. 1 installed ok. but the other didn't, giving me a message of:-Sound update. IDT-AUDIODEVICE-IDT HIGH DEFINITION aUDIO codec-error 0x800700ip

I then went to update audio devices.

I found 2

AMD HIGH DEFINITION AUDIO DEVICE updated, but IDT HIGH DEFINITION AUDIO CODEC said it couldn't be found.

I have also noticed that when I go to the sound system on the Control Panel the only connection showing is the hdmi 

connection to the tv. It's as if the monitor speakers are not installed or cannot be found.

Any suggestions?

Thanks MILKY888

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Hi,

Thank you for the update.

  • Are you referring to sound from TV or Windows itself?
  • If you are referring to sound from TV, are you able to hear the sound from Windows after removing the connection from TV?

I suggest you to try the below methods and check if it helps.

Method 1: Run Audio troubleshooter.

Follow the below steps:

  1. Type Troubleshooting in the Search area on the taskbar and select Troubleshooting.

  2. Select Hardware and Sound.

  3. Select Playing Audio under Sound and follow the on screen.

Method 2: Update Audio driver.

Follow the below steps.

       1) Press Windows key + X key when you are at desktop.

       2) Select Device Manager.

       3) Expand Sound video and games Controller.

       4) Right on the audio drivers and click on Update driver software.

 

For more information, refer to the below link:

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab03

Hope this helps.

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Have tried both these but to no avail. It is almost as if t Windows 10 refuses to admit there are speakers connected to the monitor. I have a speaker symbol on the taskbar in the bottom right, but if I disconnect the HDMI lead I get a red line across the symbol as if it is now telling me there are no speakers connected.

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Hi,

Do you get speakers included to  your monitor? if no, you need to connect your external speakers in order to get your sound back. If yes, you need to download your sound drivers from your laptop provider.

Bye for now

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Hi Mohammed,

 

Thanks for keeping us updated on the above issue.

 

We appreciate your contribution in helping other community members resolve issue similar to the above post. Contributing resolution regarding any Windows related issue is always welcome in Microsoft Communities forum.

 

Thank you.

 

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Still not working. Have asked the manufacturer (EMPREX) for help,but they don't seem interested. Remember this if you are thinking of buying EMPREX products. Am now going to see if I can find the original instalation instructions and perhaps uninstall the monitor and then reinstall from scratch.

Thanks to all who have tried to help.

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Hi,

Thanks you for posting your reply and update.

Provide us with the below details for better clarity on the issue.

1. What is the make and model of the speaker?

2. Did you try re adding the speakers or the monitor?

Windows Update helps keep your computer up to date with the latest system updates and drivers. You can check Windows Update manually to help ensure you have the latest updates.

Steps:-

1. Hit Windows Key and Type Windows Updates

2. Click on Windows Updates

3. Click on Check for updates and install the latest windows updates.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, well be glad to assist you.  

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