SPOCJS memory leak / runaway process on Surface Pro 2

After upgrading to Windows 10, the process SPOCJS is eating all of my memory.  It seems to be related to some sort of audio driver issue.  I looked through all of my audio drivers in Device Manager and it says they are up to date.  This is a Surface Pro 2, my understanding is that device drivers are provided by Microsoft.  Please fix.

Screenshot included.  At the time this screenshot was taken, memory use by SPOCJS was CLIMBING at a rate of about 100 MB every few seconds.

 

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Last updated October 10, 2018 Views 978 Applies to:

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Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern, and we in Community will try to help you in the best possible way we can.

I suggest that you perform a clean boot.

https://support.microsoft.com/en-us/kb/929135

Note:The article For Windows 8/8.1 will work for Windows 10 as well.

Please disable all Microsoft services while performing clean boot.

DISCLIAMER:

Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

For further assistance, you can post your query in Microsoft Community.

Regards

Vanessa

 

 

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I am skeptical of your advice to "disable all Microsoft services", because that is the opposite of what the Clean Boot KB article recommends, and in fact it says that doing so can render the system unusable and unrecoverable.

I have followed the KB instructions to disable everything EXCEPT Microsoft services.  I have lost scroll wheel functionality on my external mouse, which I will not be able to tolerate all day.

Despite disabling everything the KB article recommends, SPOCJS is running yet again, so it is clearly a Microsoft service.  I have only been running a few minutes, so I cannot say whether SPOCJS is still causing a problem.

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I got through most of the day, but suddenly my fan was working overtime and my Surface Pro 2 was getting hot.  Checked Task Manager, and sure enough, runaway SPOCJS eating half my RAM.

What is the cause?

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I have the same exact problem. It's shutting down my computer.

On a Surface Pro 1st gen if that helps.

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Same issue here with Windows 10 and also running on a Surface Pro 2. All drivers and software are up to date.

Machine gets pretty hot with a noisy fan. Seriously affects battery life.

Haven't had a thermal shutdown yet but I am not waiting for it to happen either. As soon as I see the issue appear I kill the process from the Task Manager.

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Hi Rob,

I learned a little bit more about this issue, and have posted another thread about it:

http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/windows-10-on-surface-pro-2-runaway-system/bc578479-36c4-4e6f-bb12-ae9f10048868

It might be worth checking in the other thread to see if your problem is consistent with mine.

Still no solution, though.

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Hi Ben,

Yes, issue is consistent with yours using a TypeCover 2.

I also see higher than normal CPU use. Up to 50% with just a few programs running.

I'll respond to your other thread as well.

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I'm having the exact same issue with my Surface 2 Pro. This is kind of ridiculous because my device is useless half the time. While microsoft is claiming they are doing such a good job rolling out windows 10, here we are, waiting for a hotfix of this issue. Microsoft, please address this issue.

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Hi guys,

I have this issue, too. After futile waiting to get it resolved by any of the Windows 10 cumulative update released over past month, I have just disabled the service.

I was afraid my Surface Pro 2 would not recognize my ear phones, but it still works.

However, when I put my Surface to a docking station, Surface speakers are used for producing any sound instead of my external monitor's speakers (which were used to date by default as one would expect). I have just set up the monitor speakers as default manually and it works again. Being out of docking station, Surface speakers or earphones are used as usual.

So just disable it and try to re-enable after another firmware update rolls out. Hopefully soon, as I am having many other issues with Windows 10 besides this one.

Cheers, Karel

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FYI< I am having the same issue on Windows 8.1, so I am not sure this is a Windows 10 issue.

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