Sidewinder X4 macros will not work when Keyboard and Mouse Centre is installed via LAPS

Hi there,

I've been trying to get my Sidewinder X4 keyboard macros to work but this requires the Microsoft Keyboard and Mouse Centre.

However, my computer is locked down for security reasons and all installs are done through the LAPS (Local Administrator Password Solution) and therefore, the software is installed under a different user account.

Once it's installed, I can open the app as the LAPS account and add/edit/remove macros to my heart's content, but I can't actually use them. If I press the macro keys nothing happens. NB: I've confirmed that the keyboard is still functioning correctly by plugging it into another Windows 10 machine - that is not under LAPS - and it works absolutely fine.

If I attempt to run the Keyboard and Mouse Centre program as myself, I just get a blank white screen and no ability to do anything with it until I go to the Task Manager and manually terminate the process.

So I'm now stuck. I can't get macros to work if I've installed the software under a different account that is an administrator when I am not.

Any help with this would be greatly appreciated.

Thanks in advance.

Dan Atkinson

 

Question Info


Last updated October 8, 2019 Views 45 Applies to:

Hi Dan Atkinson,

 

Thank you for writing to Microsoft Community Forums.

 

As the installations are going through LAPS (Local Administrator Password Solution), I suggest you to post your query in IT Pro TechNet Forums, where we have support professionals who are well equipped with the knowledge on the computers which have LAPS installed.

 

Please feel free to contact us back, in case you have any other questions/issues with Windows in future.

Best regards,
Shafeeq Ali Khan
Microsoft Community – Moderator

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Hi there,

I have put my post up on the IT Pro TechNet forums but there has been no response on the post.

Thanks, Dan

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