Rs-323 serial ports are not working after updating to windows 10 build 1511 (10.0.10586)

 
The printers attached to the ports report they are in error state, to fix this reinstall the current driver in device manger using the “let me pick” option to install the driver.  This only fixes the Serial Port until a reboot after rebooting it goes back to the original error state it was in.  
 This happens with on board Serial ports as well as Serial to USB.   
 This has been a major problem for us as a Point of Sale Business we need to be able to use the Serial ports for Receipt Printers, Display Poles, Touch Screens, Label Printers and, Pin Pads.  
 

Question Info


Last updated December 13, 2019 Views 13,730 Applies to:

Hi Corey,

 

Thank you for posting your query on Microsoft Community.

 

I understand that you are facing issues with printers attached to serial ports on Windows 10. I apologize for the inconvenience caused to you.

The issue could occur if serial port driver is corrupt.

To assist you better, please provide the information:

What is the make and model of the Computer?

Refer to the below Microsoft Help Article. 

Method 1: I suggest you to refer to the below Microsoft Help Article and check if it helps.

http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

If the issues still persist, refer to the below method.

Method 2: I would suggest you to update the latest driver for serial ports in Universal Serial Bus  ports in Device Manager. Check if it helps.
1. Press Windows Key + R Key.
2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.
3. Expand Universal Serial Bus Controllers and try to update all the drivers in the list.
4. Right click on the serial ports driver and click on Update driver software.

 

 

Reply to us with the information, so that we can assist you better.

Let us know if you need any further assistance on Windows related issues and we will be glad to help. 

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I have seen it happen on every computer that I have updated to Windows 10 with this build 1511 (10.0.10586). The ones that I can remember are the Dell Optiplex 745. MSI AE202. I had a home built computer with a Quateck serial card that it happened on. I am also seeing it on USB to serial adapters that use the FTDI driver. I have seen it on other brand drivers as well but did not track the driver. I also have seen it on a couple of HP machines but did not get the model numbers. 

I honestly have seen it on every computer that has this build of windows and a serial port. I will continue to track it and report other brands/models

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Used the Printer trouble shooter and it did not fix the problem.

The following computer models and serial to USB adapters have been used to test this Dell Optiplex 745 – on Board serial Asus Laptop g73jh – FDTI serial to USB MSI AE202 – on board Serial Any Prolific Serial to USB

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Hi Corey,

Thank you for your response with the current status of the issue.

Refer to the below methods and check if it helps.

Method 1: I suggest you to check if you are to roll back the driver for serial port and printer driver.

1. Press Windows Key + R Key.
2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.
3. Expand both Universal Serial Bus Controllers and printer driver.

4. Right click on the driver and click on Properties . Then click on Drivers tab.

5. Click on Roll Back Driver

If the issues still persist, refer to the below method.

Method 2: I suggest you to uninstall the printer driver and reinstall it.

1. Press Windows Key + R Key.
2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.
3. Expand Print queues.
4. Right click on the driver and click on Uninstall.

5. Restart your Computer and it will reinstall the default printer driver.  

Let us know if you need any further assistance on Windows related issues and we will be glad to help. 

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I have done all of the above and it still wont fix the Serial ports.

I have other devices that  are not Printers that don't work on the serial ports, It is not a printer driver problem its is a serial driver problem and how windows loads the driver because even when we use the manufactures drivers it still crashes after every reboot of the OS.

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Hi Corey,

 

Thank you for your response with the current status of the issue.

Refer to the below steps and check if it helps.

I suggest you to download the serial ports driver from the HP website and then try to install the drivers in compatibility mode. 

Step 1: Try to download the latest driver for serial ports from below link. 

http://support.hp.com/in-en/drivers/

 

Step 2: Then try to install the driver in compatibility mode.

1. Right-click on the driver setup file and click on ‘Properties’.

2. Click on the ‘Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

 

Let us know if you need any further assistance on Windows related issues and we will be glad to help. 

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This has also not fixed the problem I can get the driver installed but as soon as we reboot the driver again fails to work. unless I reinstall the driver at every reboot.

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Hi Corey,

Thank you for your response with the current status of the issue.

Refer to the below methods and check if it helps.

Method 1: I suggest you to perform the Hardware and Devices troubleshooter and check if it helps.

1. Click on search bar next to Start Menu.

2. Type “Troubleshooting” without the quotes and click on Troubleshooting.

3. Click on View All on the left panel of the screen.

4. Click on Hardware and Devices.

5. Click on Next and follow the prompts to run the troubleshooter.

If the issue still persist, refer to the below method.

Method 2: I suggest you to uninstall the Serial ports driver and reinstall it.

Step 1: Try to uninstall serial port driver from device manager.

1. Press Windows Key + R Key.
2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.
3. Expand Universal Serial Bus Controllers.
4. Right click on the driver and click on Uninstall.

Step 2: Then I suggest you to install the latest drivers of the serial port from the hp website as given in previous post.

Note: You may try to uninstall it in compatibility mode.

Also try to install any third party software which is installed on the Computer.

 

Let us know if you need any further assistance on Windows related issues and we will be glad to help.

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Is Microsoft looking into this any further? This is still happening on multiple brand computers and USB to serial adapters. We have also tried just wiping the computer and doing a clean install with the same result. The fix you offered of uninstalling the serial ports and reinstalling them on the 17th. Is what we are already doing but it only works until reboot, so unfortunately we are have to make all of our customers roll back to previous version of windows which is not an optimal fix. 

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Has there ever been a fix for this I am seeing this same exact issue with all of our dell and hp Notebooks All of out laptops have embedded Serial ports from the manufacture and we never had any trouble until windows 10 we hav to go to the device manager uninstall the device driver it asks to reboot I Then Reboot and it works perfectly until I close whatever is accessing the Port at the time PUTTY,And various Motorola Programming tools that use serial communications then once I get the access denied or comm port not available error I go back to device manager uninstall the driver reboot and bam it woks again for the next session I would love to see a resolution to this I love windows 10 but I have already had to roll back on my main laptop because of having to support routers,swithes etc...gotta have the com port please help this sounds wide spread

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