Removing Ghost Printer

I recently downloaded Windows 10 and it is great. I purchased a new HP printer that is Windows 10 compatable.

My other printers were old, I removed one printer but another will not uninstall. It is a Dell 968 and the system says that I still have documents that are in the print que? How do I remove this printer?

 

Question Info


Last updated December 14, 2018 Views 20,298 Applies to:
Answer

Hi,

Thank you for posting your query on Microsoft Community.

As per the description, I understand that you are facing some issues using Windows 10.

This might have occurred due to hardware conflicts.

Try the methods.

Method 1:

Uninstall the Printer Drivers.

Follow the steps given below to uninstall the Printer drivers.

  1. Press Windows key + X and select Device Manager.

  2. Search for Printer Adapters and expand it.

  3. Right click on the Printer driver and select Uninstall.

Method 2:

Note: Ghost devices are the previously installed devices which are not connected but the drivers for that device is still present in the computer and sometimes shows in the devices list.

To get rid of unwanted drivers, devices, or services, use the following steps:

  1. Open the Start menu.

  2. Swipe to the upper right corner to bring charm bar.

  3. Type cmd in search box.

  4. Select cmd from the displayed list, right click and Open as administrator.

  5. At the command prompt, type in set devmgr_show_nonpresent_devices=1 and press Enter.

(Note that nothing seems to happen. This is expected. You are actually setting an environment variable which is going to help you to see hidden devices.)

  1. On the next command prompt line, type devmgmt.msc and press Enter. This will launch the Windows Device Manager Console.

  2. In the Device Manager Console, from the View menu, select Show Hidden Devices.

As you expand the different drivers and devices in the device manager, you will see not only the items that Windows currently detects as installed on your PC; but you will also see drivers, devices, and services which have been loaded in the past but were not uninstalled or are not currently started. You can find your offending device, right-click, and choose uninstall to remove it from the system completely.

Note that ghost devices, drivers, and services are “grayed” out, but that does not necessarily mean that you should delete all of them. Only remove items you know you do not need. Be careful that you do not change too many devices.

Once you have removed the ghost drivers completely from the system, try to reinstall the drivers for the Webcam and check if it helps.

 

Hope this information helps. Please let us know if you need any other assistance with Windows in future. We will be happy to assist you.

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