RealTek audio driver on windows 10 1709 doesn't work anymore

I recently upgraded my Dell XPS 9333 laptop from windows 10 1703 to 1709. Consequence: the sound device in the system tray is marked with a red cross. The RealTek audio doesn't work anymore.

Before the windows upgrade my RealTek audio driver was the most recent version. Removing and installing the RealTek audio driver doesn't solve the problem.

How can the problem be solved?

 

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Last updated December 11, 2019 Views 9,352 Applies to:

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The RealTek sound driver works fine on my v.1709. Be sure you have the correct type of driver (there are three types) and are using the most recent version of the driver. Follow RealTek's instructions carefully; they include removing the existing driver, restarting your computer, and installing the new driver.
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I tried several alternatives:

Alternative 1:

  • download from the Dell site (is also recommended by RealTek):
    https://www.dell.com/support/home/be/nl/bebsdt1/Drivers/DriversDetails?driverId=7776F
  • This doesn't solve the problem.

Alternative 2

  • download from the RealTek site:
    http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
    (64 bits version, because I'm using windows10 64 bits).
  • This doesn't solve the problem.

In both alternatives the old driver is removed, then the PC is restarted. Then the new driver is installed followed by a reboot. The installations were successfull.

Can you illustrate your response with the correct URL's? What do you mean with 3 versions?

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Three types of sound driver:

I use the High Definition Audio Codecs. You may have different hardware.

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I installed the High Definition Audio Codecs (Software) (this is the one that Dell installed initially on the PC; I installed newer versions).  No result.

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Hi Luc,

In order to help you with your concern about the RealTek audio driver, kindly answer the following questions first:

  • What is the OS Build of your Windows 10 Version 1709? You may check it by following these steps:

  1. Press the Start button on your keyboard.
  2. Type Settings and click it.
  3. Click System.
  4. Click About.
  5. You will now see the OS Build as well as the Version of your Windows 10 PC.

(You may check this link for the Windows 10 update history to check if you have the most updated OS Build. You can proceed in updating your computer afterwards with the use of this support link.)

  • Have you tried installing the other 2 types of sound drivers as suggested by BulldogXX? What was the outcome?

We look forward to your response.

Regards.

2 people were helped by this reply

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I only installed High Definition Audio Codecs (software).

I didn't installed AC'97 Audio Codecs. Where can I find a version for windows 10? A software from a website that can be trusted?

The ALC5621 (datasheets) is not a software, only a datasheet.

Kind regards,

Luc

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Hello Luc,

After reading through the thread, you may simply visit Realtek to download the driver needed.

Moreover, you may follow the advised steps and methods to confirm compatibility. Here's
Andre Da Costa's forum article for guidelines:

How to: Install and Update Hardware Drivers in Windows 10

Update us with the outcome.

Regards.

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Hello Jane,

What's new in your proposal?

I went to the realtek site http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=23&Level=4&Conn=3&DownTypeID=3&GetDown=false

I did install the Vista/Win7 64 bit driver:

Result: still the same; not working. 

Isn't this you proposed? 

Kind regards,

Luc

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I have the same problem and I had to make the decision to go back to a previous Windows compilation. It has been the only way to recover my audio.

I hope there is someone with a better solution to have Windows updated with the audio working well.

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Same Problem.

Micosoft, pls provide solution ASAP.

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