Problem with razer kraken pro headset on Windows 10 computer.

Old title: audio problems

so I bought a new analog headset, the razer kraken pro if that's important. and I've been having a few problems,

problem 1 and probably more concerning is the sound will occasionally get distorted sounds a bit like 8bit dubstep or something this has only happened so far when using my new headset and does persist when unplugged the only remedy being a reboot.

the second problem is I have two physical mic/in jacks on my system one of the front panel and one on the rear panel/mobo, I've been told on another forum that if  you have two physical mic jacks your system will only recognize one, for me being the rear panel which is inconvenient when switching between my speakers and my headset if there is a way to make my front port the active one would be nice if possible,

thank you in advance for any help given, hope I was clear enough and if any specifications or so on need be provided I will do so

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Hello Nyrue,

We realize the inconvenience you have experienced.

  1. Did you try connecting the Headset on different computer?
  2. When you say "make my front port the active", you mean disabling the rear port?

I guess the problem might be with the device compatibility or incompatibility audio drivers. Suggest you to check connecting the device on different computer to see if it works fine there. If yes, then try updating the audio drivers to see if it sort out the issue. Go to device manufacturer website and download the latest Windows 10 audio drivers for installing them to see if it fix the issue.

Alternatively, you can update drivers through Device Manager. To get started,

a) Open run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter.

b) Spot and expand the “Sound, video and game controllers”.

c) Right click on the High Definition Audio Device driver and select “Disable”. When it prompts to choose an option, click OK. Close the Window, come back and try to re-enable it. Now check if the issue still appears.

d). If it does, then right click on the High Definition Audio Device driver and select “Update Driver Software”. When it prompts to choose an option How do you want to search driver, then go with Search automatically for updated driver software. If you have a driver available on your PC, then select Browse my computer for driver software, then select the appropriate location, where the driver located on your PC for updating it. (Ensure that PC is connected to Internet while performing this step)

e). Once this is done, restart the computer to check the problem fixed. If it doesn't fix the issue, then right click on the same driver and select “Uninstall” then restart the system and let the system install the driver automatically on Start. Check and see if it resolve the issue. (Recommended step)

On top of all, ensure that your computer is up to date with Windows Updates. Go to Start Button/>Settings/>Update & Security/> Windows Update and click Check the updates.

Let us know how it went.

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ok so I have not tried it on another PC, and I am trying some software from razer's website don't know if its really a driver but maybe it'll help

and i'm trying to get my front panel mic jack to work if that means my rear one will not so be it, how might I go about doing that?

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ok so you can disregard my question about the front mic port I figured it out apparently the sound drivers that i'm using soundblaster recon pro comes with an app that manages this feature, which leads me to another question, if in this app managing my sound doesn't feature a option for 7.1 surround sound does that mean that my headset (which is 7.1 virtual surround sound) is not operating at 7.1 surround cause when i'm playing games it doesn't feel like it is 

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Hello Nyrue,

We realize your concern in this regard.

Did you notice any difference in the sound quality while using it?

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Last updated August 8, 2021 Views 25,201 Applies to: