Hello,
Thank you for posting your query on Microsoft Community.
I understand the inconvenience caused to you. I will be glad to assist you for the issue.
Let’s follow these steps and see if it fixes the issue:
Method 1:I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.
Follow these steps to run the troubleshooter:
- Right click on the start button.
- Click Control Panel.
- Select “Hardware and sound”.
- Next select Devices and printers.
- Right click on the device or printers which you need to troubleshoot and select
troubleshoot and follow the onscreen instruction.
Method 2: Also you can update drivers from the Device Manager and check if it helps.
Follow the steps to update drivers from the Device Manager:
- Right click on Start button, type Device Manager andEnter.
- Find the drivers which needs to be installed and also see if there are any warning symbols. If yes update the drivers.
- Right click and click on Properties, and go to Driver tab and click on
Update driver.
For reference Fix printer problems:
http://windows.microsoft.com/en-US/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1
Note: Applies to Windows 10 as well.
Let us know if it helps. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.
Thank You.
