Printer Drivers Invalid since updating to Windows 10 v1803

NOTE - Please don't offer a generic fix without reading the things already tried... Thanks!

Hardware:  HP Elitebook, i5cpu, 8gb ram, 200 of 300gb free
Win10Pro 64bit.  On 5/12/2018, updated to winver 1803, os build 17134.48

Laptop is connected to Xfinity router via Wifi, BRother HL2270DW and HP 309g are connected to router via ethernet cables. All devices have been restarted.

Since updating to Win10 v1803 two weeks ago, all printer drivers are seen as invalid. (Both here and at other locations.) (Other computers print to both printers fine.)  In Control Panel Printers, status of printers is "driver is unavailable".  Apps say, "could not start print job" .  "Print Test Page" says ""the specified driver is invalid".  Troubleshooter says everything's fine.


I tried uninstalling the printer software packages & drivers, and even tried using "printui /s /t2" in win10 DIAGNOSTIC boot mode - and it still said unable to remove the INF file. (Update – I successfully removed the drivers via the printui command, including the INF file, but this did not help)

Still, I tried several re-installs of both printers (TCP/IP conn to static IP, WSD port to auto IP, no diff) -- the result is the "driver is invalid" message goes away, replaced by "status-not connected" -- but the OTHER "driver" messages remain.

NOTE - I wanted to try a USB connection but didn't have the cable - will return. (Update – I tried with the USB connection and it did not help)

HOWEVER - I'm guessing that this is a Windows 10 v1803 issue. But can't be sure.

Thanks for any help!

 

Question Info


Last updated September 20, 2019 Views 4,075 Applies to:
Hi. I am a fellow community Member who likes to help out when I can.

Recent Windows updates have introduced critical faults that Microsoft development teams are scrambling to correct. These two articles have some great steps for resolving many of them.

https://www.windowscentral.com/windows-10-april...

https://www.yourwindowsguide.com/2018/05/what-i...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

There is also a patch that Microsoft has released that is supposed to help with this it can be found here

https://support.microsoft.com/en-us/help/410040...

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There are many known bugs in 1803 and this is one of many. I personally recommend that steps in the second link that tell how to Roll back to the previous version of Windows 10

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I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

I think you're on the right course with attempting to remove the drivers because this would be absolutely required given these circumstances, and always result in better performance that lasts longer anyway.

Here are steps which sequence doing this that have worked for countless thousands of others:

1) Power up the printer, if wired unplug it's USB cable from PC.

2) Go to Settings>Apps>Apps and Features to find and Uninstall the printer software.

3) Next right click Start button to open Run box, copy and paste in the following command and press Enter: printui /s /t2 (Note that there is one space before each forward slash).

4) Right click result to Run as Administrator.

5) Open the Print Server properties, Remove the printer’s drivers for this printer and for any other printers you don't use presently. If you get a message about access denied or the printer being in use and you cannot find the driver or any installed program that would account for this, you may restart the computer in a diagnostic startup and then use the printui command to remove the driver package(s): https://www.isunshare.com/windows-10/enable-dia...
You must restart back to normal mode before you will be able to install the printer again.

6) Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click the printer to delete the Printer and any scanner or fax of the same name. Restart PC.

7) Go to the printer model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.

Older software may need to be installed in Compatibility Mode to run correctly: https://www.groovypost.com/howto/run-old-softwa...

8) Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.

If you have further problems reply back with results of each step.


I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
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I am a volunteer and not Microsoft.

Over 100,000 helped in forums for 10 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-20

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Have you looked at Device Manager, Print queues?
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TO: Greg Carmack, RE: "Failed to remove package filename.inf"

After I uninstalled the printer-related software from the control panel "Programs and Features" uninstall menu, and removed the printers from control panel "printers" menu...

I set "msconfig" to "diagnostic" mode, and rebooted.  I then opened an elevated "cmd" box, and typed "printui /s /t2", enter. In the resulting box I tried to remove the driver and driver package for the printer. However I got this error:

>   Driver Brother HL-2270DW series was removed
>   FAILED TO REMOVE package brohlb0a.inf

(A similar message happened for the HP printer driver.)
----

(1) Is this likely the reason why the drivers are still bad?  Any idea why it says "failed to remove package *.inf"?

(2) Following your instructions, there is no where to select "run as administrator" - if I paste "printui /s /t2" into a run box and hit enter it simply opens. However if I do what I did, and run "printui /s /t2" in an elevated CMD screen, is that the same thing?  Or does this account for the failure?

(3) When I chose msconfig > diag mode, and rebooted, and went BACK into msconfig, "diag startup" was no longer checked - "selective startup" was no checked. Is this normal?

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Yes, try CMD Run as Administrator. Thanks, I'll edit the steps.

You can also try stopping the Print spooler service in Services.msc, also from CMD.

Let us know how it goes.
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Over 100,000 helped in forums for 10 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-20

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Please see https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/error-0x000007d1-on-printer/83315d1e-1daa-4200-bbcf-8131f8a4071e?page=1

Instructions provided within the link to send Microsoft Feedback on this issue.

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to Greg:  fyi "printui /s /t2" won't run without spooler service running. BUT - when I removed all software, and rebooted, and stopped the spooler service, and restarted, then "printui /s /t2" no longer showed any brother software....  so farso good

then I tried reinstalling printer software, and printer AS USB DEVICE - same issue.

to MSguy_0410 - I hesitate to go thru the whole feedback / capture procedure, as time is limiited on site -

to ALL:  so far ROLLBACK looks like best option...

YIKES, cannot do that... under " Settings>Update & Security>Recovery", there is no option to "go back to earlier version of windows 10" or to earlier build.  Looks like only option is in-place reinstall of OS?   

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