I've been having problem getting my device connected to my laptop.
Recently purchased the Acer Aspire 3 (A315-41G-R5RJ) running AMD Ryzen 3 2200U, and a Behringer X-Touch Universal Control Surface for my audio work.
The problem I’m facing right now is I’m not able to connect the device to my laptop and I have tried looking for a solution on the online forums to settle this issue, but have not had any luck.
The error message I’m getting when I plug the device to a USB slot is the Code 10 error.
I reached out to Behringer directly regarding this issue, and they mentioned "you might have an issue with your motherboard and the screen shot sent just confirms that because it states Code 10, and that is insufficient system resources exist to complete the application in device manager. "
I also contacted AMD regarding this issue and the result was " Unfortunately, we don’t have other solution on your query, as the USB drivers are included in the OS files, I suggest you rise a ticket with Microsoft about the issue and with the laptop manufacturer for the further assistance."
I tried plugging it into every USB slot in my laptop and also tried using the USB hub slots that’s available to me, yet I still receive this Code 10 error when plug then in all of them.
I have also tried using other devices and laptop to see if the machine was giving me this certain error, but when I tried plugging it to a laptop running Windows 7, this device seems to work and is detected automatically.
It seems that this error happened after the new Windows update that had affected most AMD Ryzen users. Is there any solution for the USB Composite Device to be updated so that this device could work again in Windows 10?