Need help finding driver causing bluescreen ( Have skydrive to load dump file )

Hi , I would not be asking people for help tho I've been having these blue screens for years now on my 2013 samsung np355v5c-a04ca notebook. I've started to follow these two guides listed bellow.

http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

I've used win 10 Driver Verifier and followed the guide above and rebooted the laptop to get a bluescreen saying

DRIVER_VERIFIED_DETECTED_VIOLATION.

BlueScreenView program is saying the blue screen is caused by VIDEO.SYS .

minidump link bellow

https://1drv.ms/t/s!AhFFj1cgzzMybm9dFNbEd0usLY8

I have basic computer knowledge , like how to format a computer , install or uninstall programs and basic trouble shooting .

This is the first pc I have so many problems with.

Any help would be appreciated.

 

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Last updated January 28, 2018 Views 71 Applies to:

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I just wanted to add that I use CCleaner and Malwarebytes on a regular basis .

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Hi John,

 

Please be informed that DRIVER_VERIFIER_DETECTED_VIOLATION blue screen errors can be caused by a variety of hardware, firmware, driver, or software issues.

 

To assist you better, please answer the following questions:

  1. Are you able to boot to desktop?

  2. Did you make any hardware or software changes prior to this issue?

  3. Have you installed all Windows Updates?

 

If you are able to boot desktop, I suggest you to install all drivers from manufacturer website and check.


How to: Install and Update drivers in Windows 10

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

 

 

If you are not able to boot desktop or if the issue still persist, I suggest you to refer to the below link and try the troubleshooting steps explained.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

 

 

As you said “I use CCleaner and Malwarebytes on a regular basis”: Please be informed that using the Third party Applications like CCleaner and Malwarebytes would delete or modify your Registry files and thus can cause serious troubles to your Computer. I suggest you not to use such third party applications and use the Windows Defender for protecting your Computer from any malwares. Please refer to the below link to explore on turning on the Windows Defender and protecting your Computer from malwares.

http://windows.microsoft.com/en-in/windows-10/getstarted-protect-your-pc

 

 

Hope your issue would be resolved.

Let us know if you need further assistance on the issue, we will be glad to help you.

Thank you.

Regards,
Rishad K T

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1- Yes I can run windows

2-no , I have tried I have done many clean installs of windows 10 windows 8.1 windows 7

all windows versions had this blue screen problem . I've done windows installs where I did not use ccleaner or malwarebytes as well .

3- windows was updated a few days ago

I have a problem where windows wants to install my drivers and I feel like this is the cause of the problem. I'm forced to run my internet as metered conection to not have windows auto update ..

I see my screen flicker to black and back really fast ( seems video driver related )

I only get blue screens when playing video games or watching videos that I have downloaded or even streamed.

I will go over the information you have provided when I have more time .

Thanks for the fast response.

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John

As it says in the wiki, we need the actual dmp files to analyze.

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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I will check the wiki and get you the dump, sorry still new at this kind of stuff. Thanks for your time and effort I will be reporting back to you guys tonight or tomorrow.

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I went to C drive in windows and went into minidump and uploaded these 2 dumps.

If this is not what you need please link me a guide on what to do to find the dumps.

Thanks in advance.

MegaUpload

http://www.megafileupload.com/jzLS/061916-151906-01.dmp

http://www.megafileupload.com/jzLT/061916-152781-01.dmp

OneDrive

https://1drv.ms/f/s!AhFFj1cgzzMydDXHm8DGdhwSiAM

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John

Driver verified and Related to the vrvd5.sys Windows 64-bit kernel mode device driver from Rsupport Corporation.  Yours is from 2009.  I would simply remove it

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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Hi thanks again for the fast reply , sorry for the stupid question as I'm really new into this kind of trouble shooting.

Still leaning , how mite I find this driver in device manager ? Under what section is it under and the specific name please .

Sorry again, and thanks a lot for your time .

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JDN

There are no stupid questions.  I have (and given) some stupid answers but we are here to help you.

First thing you can do is to search for it using Cortana.  If that does not work see if you have any software by "Rsupport" in programs and features.  If you cant find it and there is no software related to it installed I suspect it would be located in C:\windows\system 32.  If it is there and you cant remove it because it is loaded.  You can rename it from *.sys to *.bak so it cannot load.

zz

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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I used the search and found it in documents , I deleted the folder and tried searching for Rsupport again and did not find anything .

I would like to ask you if deleting it was the only option I had since I did not see it in Program and Features.

I will keep using my laptop and keep you guys updated to see if I get new BSOD.

Mite I also ask if I did find and upload the mini dumps as requested ?

Thanks again for your patience.

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