My Bluetooth mouse stops working after an idle period in the Creators Update

I recently installed the Windows 10 Creators Update and now my Bluetooth mouse stops working after it idles. I have a Realtek Bluetooth radio. Any suggestions?
Answer
Answer

Hi Harold,

If you have a Realtek radio and experience connectivity issues, such as losing your mouse input after an idle period, try running the Bluetooth troubleshooter. You can find it here in Settings > Update & security > Troubleshoot under Find and fix other problems. 

The Bluetooth troubleshooter should reconnect your mouse, however you may again lose connectivity the next time your system idles.  [Updated 5/18/17] Updated Bluetooth drivers are available at your equipment manufacturer's support website to permanently resolve this issue.  The minimum driver versions that include the fix are 1.4.887.3009 for 64-bit versions of Windows, and 1.4.887.2009 for 32-bit versions of Windows.  Any devices that are shipped with the Creators Update preinstalled by the manufacturer will include the updated drivers.

If the troubleshooter and driver update does not help, please submit your issue to the Feedback Hub. You can vote on existing submissions, which adds your vote to a known issue seen by others, or submit your own so other users can add their vote to yours. When you submit a feedback item we can gather additional details and information about your issue that will help Windows engineering figure out what’s causing it and address it. Windows engineering triages feedback items regularly and posts responses to submissions in the app so you can see what we are doing about your feedback. So, check back frequently to see the status of your feedback items. 

To submit feedback, please follow these steps:

  1. Search for “Feedback Hub” in Cortana search, then launch the app.
  2. Navigate to Feedback in the left menu, then press + Add new feedback.
  3. Select the Problem button, share any details you think are relevant, and choose an appropriate category and subcategory.
  4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you’re done.
  5. Once you’ve completed the form and monitoring, click Submit.
  6. Click Continue using Feedback Hub.
  7. Click My feedback at the top, then find the item you submitted (it may take a while to appear).
  8. Open the item you submitted, then click Share.
  9. Click Copy link, then paste the link here in your response.  (It will look like https://aka.ms/<unique link>.)

Regards.

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Question Info


Last updated December 25, 2020 Views 2,793 Applies to: