Multiple Issues after Windows Update

I have an Asus Zenbook and ever since the latest windows update my keyboard has stopped working. I was able to sign into my laptop using the touch sensor but every time i try typing something in my keyboard it just locks my laptop and brings me back to the sign in screen. Also, when I fold my laptop backwards it does not switch or even ask for tablet mode, which used to work before the update. The battery also refuses to charge while being plugged in, saying "plugged in, not charging" even with the laptop's battery life being at 20%. I've tried updating and deleting the keyboard and battery drivers then restarting the laptop but that only stopped my laptop from locking whenever I press a key, the keyboard itself still doesn't enter anything when I type in a search bar. Any help would be appreciated!
 

Question Info


Last updated May 13, 2019 Views 23 Applies to:
Hi Nikolas,
I am Vijay, an Independent Advisor. I am here to work with you on this problem.

There are three actions which you can undertake. You can try them one by one and check after each.

1. Restore from a system restore point to a point when things were working fine
https://support.microsoft.com/en-us/help/12415/...

2. If the issue has been caused due to recent Windows update - I would suggest that you uninstall the latest KB update and hide it so that it doesn't install it automatically and wait for new update to come which will be installed automatically.

To know which update got installed
Windows Key+i to invoke Settings > Update & Security > Click View installed update history. These KBs should be from the below list. Don't uninstall any other KB
For 1809 - https://support.microsoft.com/en-us/help/4464619
For 1803 - https://support.microsoft.com/en-us/help/4099479
Make note of KB and uninstall and block it.
Uninstall
Windows Key + R > Type: appwiz.cpl > Enter > Click View installed updates > Select the required updates, right click, uninstall.
Block
Microsoft has provided a tool Show/Hide Updates tool to block the update
Download the tool from below link
http://download.microsoft.com/download/f/2/2/f2...
When you run this troubleshooter, it will search for available updates and list them
Select the update which you want to hide. Click Next and follow on-screen directions

3. Perform a Windows 10 repair upgrade. Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade
https://www.tenforums.com/tutorials/16397-repai...

Do let me know if you have any more question or require further help. If above didn't work, I will supply more troubleshooting steps to solve this problem.

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM - 05:00 PM

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I tried all 3 of those steps but none worked. Turned out all I had to do was unplug the laptop from the AC Adapter and hold the power button for 30 seconds. Fixed every problem I had.

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Brilliant out of the box thinking.
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM - 05:00 PM

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

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