Mouse and keyboard issue Windows 10 1803

           PC is Windows 10 1803.

Issue is i have a bluetooth mouse (MX MASTER logitech) and keyboard with USB reciver

They are both connected to PC and is working fine for 1.5 hours and then they just stopped working suddenly.

I am not doing anything that should trigger it to not work. When its not working my keyboard and mouse on Laptop is still working fine.

I updated drivers and removed drivers

run troubelshooter and tried removing connection and add it again.

Nothing helps please assist

 

Question Info


Last updated November 16, 2019 Views 1,516 Applies to:
Hi,

I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.

Try the following procedures to troubleshoot this incident.

1. Please, try the following procedures in the link below, which will help you resolve common issues related to USB ports and devices:
https://support.microsoft.com/en-us/help/297090...

or try this procedures below:

2. Uninstall and reinstall all USB controllers.
Open Device Manager by pressing Windows key + X and select device manager from the list. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
In the list of hardware categories, find and expand Universal Serial Bus controllers.
Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
Restart the computer, and let the USB controllers get reinstalled.
Plug in the removable USB device, and then test to make sure that the issue is resolved.

You can check this article for reference how resolve mouse, touch pad, and keyboard problems in Windows:

https://support.microsoft.com/en-us/help/17417/...

Try these procedure for the keyboard:

You can try the following procedures:

1. Restart Your PC

2. Uninstall and Reinstall the Keyboard Driver:
- Right-click Start and click Device Manager.
- Locate Keyboard and expand it.
- Right-click on the keyboard name and click Uninstall.
- Reboot your PC and Windows will reinstall the keyboard driver for you automatically.

3. Update the Keyboard Driver from the manufacture Web Site.

Please let me know if this helped and works.

Best Regards,

Diego R.

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