Missing USB hardware component in device manager

After updating my windows8.1 to 10 I couldn't find my USB hardware component in the device manager and can't install the driver and my USB ports are not working. If  a phone is connected it charges but doesn't display same as a flash drive
 

Question Info


Last updated November 16, 2019 Views 28,605 Applies to:

Hello Raphael,

Thank you for posting your concern here in Microsoft Community and welcome to the Windows 10 Family.

From the description provided, I understand that the USB devices are not recognized after upgrading to Windows 10.

Follow the below recommended methods and see if it helps to resolve the issue.

Method 1:

Follow these steps to run the windows in built troubleshooter:

a)      Write Troubleshooting in the search box and hit enter.

b)      Click on Troubleshooting tab.

c)      Click on view all option on the upper left corner.

d)      Select the Hardware and Device options from the list.

e)       Click Next to run the Hardware and Device Troubleshooter.

Method 2:

Please follow the below steps and check if it helps.

1.     Right click Start, and then click Control Panel.

2.     Select System, and then click on Device Manager.

        Note If Control Panel is in Classic View, double-click System, and then click Device Manager.

        If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

3.     In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller,

        From the context menu that appears, click on the following and check if it helps to resolve the issue.

        A) Update Driver Software

        B) Uninstall 

  • Update Driver Software to update the driver of the selected USB controller. On the displayed box, click Search automatically for updated driver software to make the Windows to search for the updated driver from the Internet.
  • Uninstall to uninstall the driver.Then, restart your computer and Windows will reinstall all USB controllers automatically.
    Check if at all there is an exclamation mark along the driver, it suggests issues with the driver installed.

4.     Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

If you still face the same issue then you may check for the updated USB device drivers using windows update.

Install and Update drivers in Windows 10

Link: http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

As an additional resource, please refer to the below links and check if it helps.

Install USB 3.0 and other USB devices

http://windows.microsoft.com/en-US/windows-8/install-usb-3-usb-devices

Note: Links relevant to Windows 8.1 also applies to Windows 10.

Hope the above information was helpful. If you need further information, feel free to write to us and we would be happy to help you.

Thank You.

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It was not solved.  I used a. ASUS X55C

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Hello Raphael,

Thank you for your continued patience on this issue. I would like to assist you further.

If by any chance the USB devices are not shown in the Device Manager list,  try to unhide the same. To include hidden devices in Device Manager display, click View and select Show Hidden Devices.

Write to us with the updated information and we would be happy to help you.

Thank you.

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