Question

Q: Microsoft Bluetooth Designer mouse cannot connect to window 10

I brought a Microsoft Designer Bluetooth Mouse Model:1679 and i have try on window 8.1 and it works, but after i upgrade to window 10 the Bluetooth in window 10 could not find this mouse. And on the Microsoft website under the hardware mouse this designer mouse is supported by window 10 . 

 

Answer

A:

Lennart,

Push and hold the power on button for 5+ seconds on the bottom of the mouse, until the blue light begins flashing. Then access the 'add bluetooth device' and it should be there. The mouse needs to 'reset/search for the computer again'. 

Hope this helps

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Views: 53,148 Last updated: July 18, 2018 Applies to: