Microphone and Touchpad problems

Hi,

Thank you for posting the query on Microsoft Community. I am sorry to know that you are facing issues with Windows 10.And thank you for your interest in Windows 10.

I do appreciate your efforts and time. Do not worry, will assist you with the issue.

Method 1

Check the Device status in the Device Manager. The yellow exclamation mark provides an indication of a device's current status and could mean that there is a system resource conflict, a driver issue, or any number of other things. Refer to these steps to open Device Manager.

Step 1. Press Windows and X keys together.

Step 2. Click on Device Manager.

Step 3. Expand Sound, video and game controller.

 Step 4. Please check with the optional driver updates through windows update and check if it helps. And for more information I suggest you to refer the link below.

 http://windows.microsoft.com/en-us/windows-8/all-drivers (Also applicable for windows 10)

 Method 2:  If the issue still prissiest, install the Windows 8.1 drivers in compatibility mode.

 Step 1. Download the Windows 8.1 drivers.

Step 2. Right click on the downloaded driver file.

Step 3. Click/tap on Troubleshoot Compatibility.

I also suggest install the latest drivers available for Windows 10 and check if it helps.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

Hi Paull,

Thank you for replying with the status of the issue.

I understand that you are unable to hear any sound while using Skype and apologies for the delay in response. We will be glad to assist you with this issue.

Let’s try the below steps and check if it helps to resolve your issue.

Step 1: Change setting for to get sound in Skype.

1- Right click volume icon in the lower right corner and select playback devices.

2- Set Speakers / Headphones as default device and as default communication device.

3- Click apply.

4- Below Speakers / Headphones, select properties, go to the advanced tab and uncheck "allow applications to take exclusive control of this device" then click apply.

5- Open Skype, go to tools then settings, click on audio settings and set speakers to "Speakers / Headphones".

Also, I would suggest you to update the sound drivers and check if the issue persists.

Step 2: I would suggest you to update the Mouse and Touchpad drivers from Device Manager and check if it helps to resolve the issue.

Follow the steps to update drivers:

1. Right click in the start button.

2. Select Device Manager.

3. Select the driver and then Right click on the driver.

4. Select Properties and the select the driver tab and click Update driver.

5. Update mouse and Touchpad drivers.

Try the above steps and let us know if it helps. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

Thank You.