Kworld DVD Maker 2 USB not detected when desktop upgrade to Win10 (64bit). No issue when used Win7 (64bit)

Hi Microsoft Support,

Really need your help. I'm currently using the Kworld DVD Maker 2 USB for picture imaging transfer from microscope to PC.

Previously we are using Win7 and no issue encounter.

After we upgrade to Win10, seems like the USB drive it not detect.

Please help.

Thanks,

Nazri

Hello, I understand that you are having some trouble getting the Kworld DVD Maker 2 to work for Windows 10. First, I want you to check if the box says it supports Windows 10. If it doesn't, you will have to visit their official website to download the latest drivers they are "officially"distributing.
Hope this helps!

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Hi Nazri. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

Uninstall the software from Settings > Apps > Apps & Features, restart the PC.

Then download the latest version fresh download from the software's Support Downloads web page, try installing it in Compatibility Mode: https://www.laptopmag.com/articles/set-compatib...

Did this work in an earlier version of Windows 10? Did you just have a version or Windows upgrade? If so you might be able to Go Back at Settings > Update & Security > Recovery.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Hi Takagi-san,

Thanks for the input, Yes the box mention support up to Win7. And i have search to their official website (www.kworld-global.com), seems no latest drivers for Win10.

But there is several in 3rd party webpage, also i tried to install the drivers and it does not works.

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Hello, I see that you are still having problems, and I see that the third party drivers are also not working. I would suggest you to try this step here:
https://support.microsoft.com/en-us/help/402844...
Hope this helps!

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Last updated May 10, 2024 Views 10,559 Applies to: