KB4022405/KB4022730/KB4022725

When this patch installs on my machine I experience some odd issues involving peripherals and installed hardware in my laptop.

The machine came installed with Windows 10, it is only about a month old, but the version it had originally was prior to the creator (1703) build.  It is a GL753VE Signature Edition, Asus Gamer laptop.  It has i7-7700 HQ CPU, with 64 bit Windows 10 factory installed.

When the patches above install, it tells me that my wireless card has a fatal error and will not allow it to work.  It mentions an update to my wireless card that indicates elsewhere that it successfully installed on 6/2/17.  My device manager lists the device as Intel(R) Dual Band Wireless - AC 7265, using a driver 19.30.0.4 provider Intel, Digital Signer - Microsoft Windows Hardware Compatibility Publisher.

Also, my peripheral HID devices suddenly fail.

I have a MadCatz RAT9 5 button programmable mouse.  Its not a $20 cheap mouse, but one that I use for gaming (on a PC meant for gaming ..imagine that)  I installed the drivers and the software for this device to use the option to choose several profiles and to use all 5 buttons on the mouse.  It works just fine, until this patch applies.  Then, it comes up with driver errors and messages about the digital signature for a device I've been using with no issue for over a month.  If I uninstall the patch, it will no longer remember the device by name since I applied the software before the patch, but after the initial setup that came with the machine.  It will work as a generid HID device (mouse), but only left/right click will be available.  I'll have to go redo the driver/software download so buttons 4/5 will work again.  Additionally, I must simultaneously fight to not have THIS patch apply itself again. - Impossible because the system IMMEDIATELY tries to reinstall the update while restarting to install the driver, it also installs the whole patch again.

I also have a Belkin N52te 19 key left handed gamer keypad.  It too becomes an invalid device, even though it works fine until this patch.  Because this device remembers its own profile, I've never had to install the software on this particular machine.  I actually update it with software on my Windows 7 computer and then just plug it into any USB port to have it work on this machine.   As with the mouse, it tells me the driver is unsigned and possibly corrupt - even though nothing at all has changed except this set of patches and no driver install was done.  It actually runs on the generic HID keyboard Microsoft driver the whole time.

I tried to roll back to the previous build, which works fine, but then I cannot make a recovery point (won't let me do it..dunno why).  I am able to uninstall KB4022725 separately, but cannot uninstall KB4022405 - I have to roll back to the previous build - before 1703 creators update.

My husband's computer - purchased and set up on the same day - same model, etc...does EXACTLY the same thing except he uses Razer mouse/keypad instead of the RAT/Belkin - but his devices suddenly cannot work properly either.  This happens every time you restart or get a new set of forced updates.

Help?

Answer
Answer

Here's the last option you can do. You can Defer the upgrade once you complete the rollback to your previous build. It's to prevent your computer from downloading and installing the latest version of Windows to your computer if ever it shuts off (e.g. you roll back your computer after the Creators Update that installed itself to your computer).

If ever you're computer tries to install Creator Update again, unplug the Ethernet cable or disconnect from your Internet connection. Now on the current build (before Creators Update), go to Settings, then choose Update & security. Look for Update settings, then click on Advanced options. Tick the box that says "Defer feature updates". It will stop your computer from upgrading to the latest version of Windows if ever your computer turns off or restart.

Let us know if the solution works.

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Question Info


Last updated August 19, 2019 Views 6,367 Applies to: