IVT Bluetooth incompatible

Should I be concerned?  Is this for my keyboard and mouse? I see no driver updates from this manufacturer?  Any help is appreciated.

 

Question Info


Last updated October 13, 2018 Views 2,235 Applies to:

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I will definitely assist you, as per your query.

Based on your description, I would recommend you to uninstall the Bluetooth driver before you upgrade to Windows 10. Once you upgraded to Windows 10 install the Bluetooth driver form computer manufacturer and install it in compatibility mode. Follow the below steps.

  1. Press (Windows key + X) and click on “Device Manager”.

  2. Expand “Bluetooth device”.

  3. Right click on the Bluetooth device and select un-install.

  4. Once uninstall is done, restart the computer. 

Now, I would recommend you to upgrade to Windows 10. Once you are on windows 10 download the updated Bluetooth driver from manufacturer website and install it in compatibility mode and let us know the status. Follow the below steps: 

  1. Right-click on the setup file of the driver and select Properties.

  2. Select Compatibility tab.

  3. Check Run this program in Compatibility mode.

  4. Let the driver install and then check the functionality.

Note: Make sure you provide the correct model number while downloading Bluetooth driver.

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

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I'm glad to finally find someone with the same issue I'm having! I tried the above steps, however I don't have "Bluetooth device" listed under "Device Manager", I only have "Bluetooth". I tried uninstalling the Bluetooth Driver that is listed, but after rebooting it was still there. There was an option to uninstall & delete. Should I try this?

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can anyone suggest a safe site where we can download the driver?

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I did this (and restarted, too) but I still get the white Windows 10 update icon with a yellow triangle in it and the same message about the "IVT Bluetooth PAN Bus Driver", IVT's "Bluetooth HID Bus", "IVT Bluetooth COM Bus Driver" and "IVT Bluetooth Audio Bus Driver" when I click on the icon to start the upgrade. Do I need to go into the registry or something?

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