I downloaded adobe photoshop elements 2018 and cannot open it it keeps closing my PC

I down loaded adobe photoshop elements 2018 and cannot open it every time I click on it closes my PC

Moved from: [Windows / Windows 10 / Devices & drivers]

|
Answer
Answer

Hi Patricia,

There are several reasons why an application crashes. One possible reason that could cause crashes is the compatibility of the application with the current version of Windows. There are two workarounds for this case, install Microsoft - Visual C++ Redistributable for Visual Studio 2012 or uninstall all related applications and then reinstall them.

Install Microsoft Visual C++ Redistributable for Visual Studio 2012

  1. Download and install Microsoft Visual C++ Redistributable for Visual Studio 2012 from the Microsoft site.
  2. Restart your system, then access the application.

Uninstall all related applications and then reinstall them

  1. Uninstall all products that are related to your app from your computer.
  2. Reinstall all applications.
  3. Restart your system, then access the application.

Otherwise, we highly recommend getting in touch with the software developer to inquire more about any known issues with their apps in Windows 10.

Let us know if it works for you or if you have other concerns.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated December 29, 2019 Views 161 Applies to: