This article provides basic troubleshooting steps that you can try if you can't print anything within Windows 10. The steps listed in this article are an expansion of the troubleshooting article, Fix Printing Problems. If you have any feedback about these steps, please leave a comment on this Wiki article.
Check hardware. Make sure your printer is turned on and connected to your PC. Many printing problems are caused by hardware that isn't set up quite right. Here are ideas to solve common problems with printer hardware.
1. Check the power.
Make sure that the printer's electrical cord is plugged into an electrical outlet and that the power switch is turned on. If you're printing to a shared printer or a printer on a network, make sure that all necessary
computers and routers are turned on too. If your printer or other equipment is plugged in to a surge protector or a backup power supply, make sure that hardware is plugged in and turned on as well.
3. Check the wireless connection (wireless printers)
Make sure the printer’s wireless option is turned on and available. Many printers have a button that displays a blue wireless icon when wireless is available. To learn where this button is located on your printer and to find instructions about how to turn it on, see the manual that came with the printer.
Run the printer’s wireless connectivity test. Many printers have a menu option to test the printer’s wireless connectivity. Read the instructions that came with the printer or check the printer manufacturer’s website for instructions about how to do this.
If those check out and you’re still having problems, your PC may not be connecting to your wireless network. To learn more, see Why can’t I get online? If you're still having problems, you can try more advanced steps here: Learn more about fixing network connection issues.
Run the Troubleshooter. To let Windows try to help you fix the problem, run the printing troubleshooter. A troubleshooter is an automated tool that can find and automatically fix some problems with your PC. The printing troubleshooter can fix problems with installing and connecting to a printer. If the link doesn't open the troubleshooter If the link doesn't open the troubleshooter, go to the search box on the taskbar, type Printing, then select Find and Fix printing problems.
Update drivers. Most printers require driver software to work properly. If you recently upgraded from one version of Windows to another, it's possible that the current printer driver is for the previous version of Windows and may not work with Windows 10. If you've had recent power outages, viruses, or other computer problems, it's possible that the drivers have become damaged. Downloading and installing the latest driver for your printer can resolve these types of problems.
Here are three ways to find and install a driver:
1. Use Windows Update.
Windows Update might have an updated version of your printer driver. To update your drivers using Windows Update follow the steps in the article
Update driver in Windows 10.
2. Install software from the printer manufacturer.
If your printer came with a disc, that disc might contain software that installs a driver for the printer.
3. Download and install the driver yourself. You can search for a driver on the manufacturer's website. Try this if Windows Update can't find a driver for your printer, and the printer didn't come with software that installs a driver. To download and install a driver yourself:
If Windows can't find a driver for your printer, and the printer didn't come with driver software, you can look for a driver on the manufacturer's website. Driver updates are often available in the support section of such websites. Locate and download the latest driver for your printer.
Follow the driver installation instructions on the website. Most drivers are self-installing—after you download them, you usually double-tap or double-click the file to begin the installation, and then the driver installs itself on your PC.
2. Find the device that you want to update, and then right-click the device name.
3. Tap or select Browse my computer for driver software and then browse to the location that you downloaded the driver software to and click next. You might be asked for an admin password or to confirm your choice.