High Definition Audio Controller Driver Problem

Dear Community,

                      In my device manager i have two high definition audio controller driver. One of the audio controller driver is disabled automatically. I tried to enable it manually. If i restart the computer it disabled again. If i try to update the driver it shows that i already have the latest version. If i try to uninstall the driver it again installed itself after restart.

Error message is 

This device is disabled. (Code 22)

Click Enable Device to enable this device.

Note: Audio is working properly. There is no problem in speaker and audio. Everything is working fine. But i want to know what it cause the problem and why? Could you please help me to resolve this problem.



 

Question Info


Last updated August 4, 2019 Views 515 Applies to:

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Hi Boobalan,

How is your monitor hooked up, via HDMI? I wonder if that is registering as the 2nd audio controller?
- C

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Thank you for quick reply sir. Its a laptop sir. Dell inspiron N5110. I am using windows 10 Enterprise N. Build No 1803. 

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Hmmm ok - have you tried to remove them both, and then reboot? I’d like to see if only 1 reinstalls.
- C

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click the driver tab and see if you can ROLL BACK the driver.

I will look for your drivers while you try this.

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Sir now i tried what you said. I uninstalled both the audio driver and restart the computer. After restarting it installed both automatically. Now what to do sir. How it installed itself? I don't understand. Kindly help me sir.

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Thank you for reply sir. Roll back option is fade out sir. i couldn't click that option. 

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My first question is, did you just upgrade from 7 or 8 to 10.

It could just be the old driver for 7 or 8 and not being used.

Or did this just happen after windows 10 update.

If so, then try the roll back as I mentioned.

Inspiron 15R N5110

Last OS support is Windows 8. So you are stuck with the Microsoft Generic drivers.

You can try this.

Go to this web link

https://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15r-n5110/drivers

Select Windows 8 in the drop down menu:

Locate this driver and download it.

IDT 92HD87B1 High Definition Audio Driver

Now pay close attention. Go to this web link and go midway down the page to DETAILED STEPS.

https://answers.microsoft.com/en-us/windows/forum/windows_other-windows_programs/how-to-install-devices-software-from-older-windows/c19bee9c-431f-46e2-85f1-6ab90304d278?tm=1526498844033

Then install in compatibility mode for >>WINDOWS 8<<

*** First, go to Control Panel>>Programs & Features and uninstall anything that shows for your audio device and restart your PC.

***Open Device Manager and uninstall the current drivers. Now install in Compatibility Mode. Since it is a system board driver, there is a slight chance it might not install.

But I just now seen your NOTE, everything works fine. If that is the case, I would not worry about it

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Hmmmm, What’s the make and model of your PC? Click start, and type “system” and open system information. Next to system model you should see the model we need.

I feel like it’s a just a false positive, seeing the 2nd controller. I’ll see if we can update the Audio drivers, amongst others.

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System Model is Dell Inspiron N5110.

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LMFAO.


And your audio has windows 8 drivers only. Therefore you are using Microsoft manufactured generic drivers for your MB and Audio. You stated the sound is working fine. And you have 2 duplicate Audio devices in device manager as I see in your photo.

Sound is working because the one that is good and no flag next to it that shows working is the ONLY driver needed. The other faded out one that has the error and flag next to it, it is the old driver and Windows just didn't get it removed off the list. This does happen. I have seen it happen on every operating system since windows 95.

If you didn't have audio or only partial audio or features, then that would most likely be a needed driver for Windows 10 and not left over as an old driver.

If all your audio and options work, then you are 100% Good. Probably on the next creators update, that will not be missed and removed from device manager.

I would also look at the driver versions for both.

Probably a Microsoft driver for 10, the one that is working.

Probably an older one for the bad one or because it is detected, possibly the same 10 driver as the working one.


I have 2 audio controllers both with the same drivers and working.

Does all your audio input and output drivers look good.

Does your sound, video and game controllers drivers look good.

NOTE: But I have 2 Laptops and a PC with only One Audio Controller.

Do this regardless if both drivers are the same.

select the driver tab on good one. then select details. Then highlight each driver in the list for that audio controller and NOTE the names and versions.

For the bad one, select driver tab>>Update driver and browse to the driver location and install all of them like the good one has.. Probably 3 per controller.

The drivers location is here.

C:\Windows\System32\DriverStore\FileRepository

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