Having Bluetooth Stuttering Issues on Windows 10

Hi ToniFlamboni,

Please run the Bluetooth troubleshooter and see if the issue will persist. Please follow the steps below on how:

1. Press Windows and I keys to open Settings.
2. Click on Update & Security.
3. On the left hand pane, click on Troubleshoot.
4. Under Find and Fix other problems, click on Bluetooth.
5. Click on Run the troubleshooter.

If the troubleshooter was unable to fix the issue, please download and install the latest drivers for your Bluetooth adapter. Please click on this link on how to Update drivers in Windows 10.

Let us know how it goes.

I still am unable to fix the issue. Can I still get help on this?

I am experiencing the same trouble.

Terrible BT audio stuttering to the point where the audio (speech) is nearly impossible to understand. 

The stuttering is accompanied (or caused) by a ticking sound (like the BT is being rapidly turned on/off), but the problem seems to start whenever audio is played. When the audio stops, the rapid "ticking" continues for a few seconds.

What I know:

• The stuttering is not related to the BT add-on because it occurs with two other BT USB plugs (different manufacturers)
• It is not related to a specific audio headset. I have paired three different headsets (ranging in price from $300+ to $40) - Same stuttering.

Possible reason based on Internet searches:

• Possibly related to network (WiFi) interference?

Seems to be a unique problems in Windows 10. :(

I am having the same issue. Just started yesterday and ONLY happens with windows. My android phone still has perfect audio.

The headphones work in low quality 'headset' mode in win 10 but if you put them into 'headphone' mode as selected in the audio panel the audio immediately goes out of sync, I mean, out of sync by over a second within seconds of playing then the video I am watching begins to skip and jump and if I pause it the audio continues for a few seconds afterwards.

Using the Bose QC35 ii, and they have had no issues with my PC for over a year. Not sure what Microsoft has changed now but its really ruining my experience.

I have recently begun to have this issue as well. I have used the headphones in question (Sony wh-1000xm2) for some time now, without issue. This problem started within the last week.

The troubleshooter did not help.

I am also having problems with Windows 10 Pro and Bluetooth headphones. I spent a rather great deal of money on the headphones. They pair and connect but stutter badly on a Laptop and a PC both running Windows 10 Pro.

The headphones are completely and totally unusable. I should note they work perfectly on my Android phone when paired with my Google Pixel 2 XL.

I reached out to the headphone manufacture and was told it's a Microsoft Windows 10 issue.

I am having the same issue. I have tried 3 bluetooth headsets (Plantronics, AudioTechnica and JBL) at this point and all have the same problem. It has something to do with the headset functions of the headphones. When I am just listing to music there are no issues, but the moment I need to get on a call the audio degrades heavily to the point that I cant understand or be understood. Even skype tells me something like "Your audio device is causing poor call quality".

This issue does not happen on my android phone. I have been forced to take all my calls through my cellphone, which is not ideal.